Ratings based on 936 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lawrenceville
Posted 25 May 2024
Our hotel was full of ants. We left the hostel and still had ants crawling on us. They didn’t clean the room before we used it. The trash was full from the previous person.
Comment from Hotel Management
26 May 2024 by Sombra del Agua, Hotel Management
Thank you very much for writing us your comment, we are very surprised by what happened since during your stay with us nothing was mentioned to us, our housekeeper department is very meticulous with cleanliness and we have not had comments of this type before, in any case we will follow up to verify what happened. We offer you a sincere apology.
by A verified traveler from El Paso
Posted 23 May 2024
Is a beautiful place to stay
Comment from Hotel Management
23 May 2024 by Sombra del Agua, Hotel Management
Thank you very much for choosing our hotel to stay in San Cristobal. Thank you also for taking the time to write us about your experience. We hope you visit us again very soon.
by A verified traveler
Posted 22 May 2024
Delicious food!!
Beautiful hotel and great location
Comment from Hotel Management
22 May 2024 by Sombra del Agua, Hotel Management
Thank you very much for choosing our hotel to stay in San Cristobal. Thank you also for taking the time to write us about your experience. We hope you visit us again very soon.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
4 Jun 2024 by Sombra del Agua, Hotel Management
Gracias por su puntuación, su opinión es muy importante para nosotros, esperamos nos visite pronto y disfrute mucho más.
by A verified traveler
Posted 11 May 2024
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Comment from Hotel Management
16 May 2024 by Sombra del Agua, Hotel Management
Gracias por su puntuación, su opinión es muy importante para nosotros, esperamos nos visite pronto y disfrute mucho más.
by A verified traveler
Posted 17 Apr 2024
We enjoyed the location of the hotel in the center of town. It was a quiet location. The restaurant was gourmet in quality while still reasonable in price. Internet in our room was a little weak. If we sat outside our door it was fine.
Comment from Hotel Management
18 Apr 2024 by Sombra del Agua, Hotel Management
Thank you very much for choosing our hotel to stay in San Cristobal. Thank you also for taking the time to write us about your experience. We hope you visit us again very soon.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
3 May 2024 by Sombra del Agua, Hotel Management
Gracias por su puntuación, su opinión es muy importante para nosotros, esperamos nos visite pronto y disfrute mucho más.
by A verified traveler
Posted 2 Apr 2024
The location was great
Comment from Hotel Management
2 Apr 2024 by Sombra del Agua, Hotel Management
Thank you very much for choosing our hotel to stay in San Cristobal. Thank you also for taking the time to write us about your experience. We hope you visit us again very soon.
by A verified traveler
Posted 27 Mar 2024
Cercano a todo que es el Centro de San Cristóbal
Comment from Hotel Management
28 Mar 2024 by Sombra del Agua, Hotel Management
Gracias por su comentario, su opinión es muy importante para nosotros, esperamos nos visite pronto y disfrute mucho más.
by A verified traveler from Burien
Posted 26 Mar 2024
Stop looking if this is in your budget. Excellent hotel. Clean and large rooms.they arranged for a tour which started at 4 am and dropped me to Palanque. On the heart of the city.
Comment from Hotel Management
26 Mar 2024 by Sombra del Agua, Hotel Management
Thank you very much for choosing our hotel to stay in San Cristobal. Thank you also for taking the time to write us about your experience. We hope you visit us again very soon.
