Ratings based on 427 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Beautiful
Posted 3 Feb 2024 on HotelsThis place was amazing. The ONLY issue we had was the shower water was too hot. But not worth complaining aboit since most showers in Mexico are ice cold.
Comment from Hotel Management
6 Feb 2024 by reservaciones, Hotel Management
Buen día Le ofrecemos una disculpa por los inconveniente ocasionado durante su estancia, tomaremos en cuenta su opinión para seguir mejorando saludos
by A verified traveler
Posted 17 Jan 2024
Staff was very friendly and helpful.
Comment from Hotel Management
6 Feb 2024 by reservaciones, Hotel Management
Buen día gracias por sus buenos comentarios saludos
by A verified traveler
Posted 23 Oct 2023 on Hotels
Todo me pareció muy bien lo recomiendo totalmente, es súper céntrico todo queda cerca además de que nuestra estancia fue de lo mejor muy limpio y todos muy amables!!
by A verified traveler
Posted 17 Oct 2023
Excellent! We had a great time here. Rooms are spacious and clean. All common areas are beautiful and picture worthy. Good location, within walking distance of city center. Overall great experience.
by A verified traveler
Posted 12 Sep 2023 on Orbitz
It was a quiet hotel with wonderful amenities, near the Museum de Ámbar. It was also possible to have a physical therapist, José, come do massage in the room, which was great because I had a cold and it helped me heal.
by A verified traveler
Posted 9 Sep 2023 on Orbitz
They are welcoming at the hotel.
by A verified traveler
Posted 6 Sep 2023 on Orbitz
Location is beautiful
by A verified traveler
Posted 3 Sep 2023 on Orbitz
They are very unfriendly to white foreigners, especially the short dark woman in the restaurant who behaves discourteously and bullies women and white people and talks behind their back. The staff are nice but not always professional.
Comment from Hotel Management
4 Sep 2023 by reservaciones , Hotel Management
Buen día Le ofrecemos una disculpa por el inconveniente, tomaremos en cuenta su comentarios,saludos
by A verified traveler
Posted 2 Sep 2023 on Orbitz
The Museum of Ambar and monastery historic are across the street
Comment from Hotel Management
2 Sep 2023 by reservaciones , Hotel Management
Buen día Esperamos que haya disfrutado su estancia y pronto volver a recibirla saludos
by A verified traveler
Posted 2 Sep 2023 on Orbitz
Very nice place
Comment from Hotel Management
2 Sep 2023 by reservaciones , Hotel Management
Buen dia Nos complace haber llenado sus expectativas, esperando pronto volver a recibirlasaludos
