Ratings based on 832 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Great view, nice place to stay and everything close by
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Gerencia, Hotel Management
Buenos días, Sr JaimeMuchas gracias por su visita y nos gustaría que nos apoyara con su retro alimentación para poner más atención a nuestras áreas de oportunidadSaludos cordiales
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Gerencia, Hotel Management
Buenos dias Srita Karla GabrielaLe agradecemos su visita y esperamos que regrese prontoSaludos
by A verified traveler from Bermuda Dunes
Posted 1 May 2024
Poor service. No desire to help with our needs. No toothbrushes, no toothpaste, no wine opener. Bad attitude
Comment from Hotel Management
3 May 2024 by Management, Hotel Management
Good morningWe thank you if you visit marinaterra, we will take your comments into accountKind regards
by A verified traveler
Posted 16 Apr 2024
Overall the place it’s okay, clean room, nice pool. The bathroom door opens inward but the bathroom itself it’s really small, making it hard for people to open/shut the door and the same happens with the shower door.
I had a bad experience when an employee opened my room unexpectedly, just with the pretext of checking if the room was free. I’m a bit skeptical about it, specially when I had my reservation and room cleaned the very same day and of course each room has a phone.
Transportation from an to Hermosillo is hard to get and it can be expensive, Uber is supposed to be available but it always indicated “limited availability”.
Comment from Hotel Management
16 Apr 2024 by Management, Hotel Management
Good morningThank you very much for visiting marinaterra, your comments are very important to us.Come back soon
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Gerencia, Hotel Management
Buenas tardes, Jazminemuchas gracias por hospedarse en marinaterra, esperamos que regrese prontoSaludos
by A verified traveler
Posted 5 Apr 2024
Bueno Ami en lo personal no me gusto para nada el servicio del hotel pessimo solo ise check in me dieron llaves me dijeron como llegar al cuarto y fue todo lo que escuché de parte de ellos,asta el último día supe donde era el bufete y eso que fui en día domingo asta el día miércoles no avía mucha gente y aún así.nunca ofrecieron servicios ,en mi opinion puedes quedarte en otro lugar más varato y no esperar nada ibual que en este hotel 👍
Comment from Hotel Management
6 Apr 2024 by Gerencia, Hotel Management
Buenos días, Sr AdriánLe agradecemos mucho su estancia en marinaterra, lamentamos mucho que hayamos satisfecho sus expectativas, se tomaran en cuenta para implementar algunas mejorasSaludos cordiales
by A verified traveler
Posted 27 Mar 2024
Transportation
Comment from Hotel Management
27 Mar 2024 by Gerencia, Hotel Management
Buenos días Ivánle agradecemos su estancia en marinaterra, esperamos que regrese prontoSaludos
by A verified traveler
Posted 26 Mar 2024
The time share rooms have a jacuzzi and people paying a lot a money for the room don’t have it
Comment from Hotel Management
27 Mar 2024 by Management, Hotel Management
Hola MarcoThanks for visiting mardinterra, see soonRegards
by A verified traveler
Posted 24 Mar 2024
Awesome customer service and location.
Comment from Hotel Management
24 Mar 2024 by Management, Hotel Management
Hi Liliana Thank you very much for your visit, hope to see you back soonregards
