Ratings based on 170 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from North York
Posted 8 Jun 2024
Clean, nice, eco friendly
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
The room was clean, however the service was not so good. One of the receptionists was not very nice when helping us checking in.
by A verified traveler
Posted 29 May 2024
I loved the free breakfast and the quiet surroundings.
Comment from Hotel Management
30 May 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Maria, Thank you for your recent stay with. We're thrilled to learn you enjoyed your stay and hope to welcome you back on a future stay.
by A verified traveler
Posted 28 May 2024
Room is clean, looks and smell new (can smell new paint on the wall), complimentary hot breakfast is good (better than most other hotel), staffs are nice. The only thing there is no pool for the little kiddos so they a little disappointed but overall, our stay were great. Will come back if we are in the area again.
Comment from Hotel Management
30 May 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Nga,Thank you for your review. Please join us in the future for another great stay.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 28 May 2024
New property and very comfortable and convenient
by A verified traveler
Posted 27 May 2024
We were told at 4:30 pm that our Queen room was no longer available as we were Expedia third party customers and they could give it away ( even though we were paid in full.) The staff member who said his name was Sean was arrogant and rude. He must have said 20 times it was because we were Expedia customers and had no rights. I then called Expedia repeatedly but no one picked up. We ended up calling the Hyatt central office and complained. They seemed horrified and magically we got our room back. But I will never stay here again. And Expedia should have better service.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 24 May 2024
A beautiful property and fresh new rooms. Friendly staff. A great bar and restaurant. What more could you ask for?
Comment from Hotel Management
25 May 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Sarah, Thank you for your rating. We're thrilled to learn you enjoyed your stay.Your review helps our team understand how we're performing, and it brings us smiles to know we delivered our Hyatt best. We hope to welcome you back for another great stay.
