Ratings based on 153 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Great property at a great price. Clean, convenient, friendly staff, safe area. I would definitely stay here again.
Comment from Hotel Management
14 May 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Brandi, Thank you for your kind words. It means a lot to our team to know we've helped provide a great stay.We hope to welcome you back on a future visit for an even better stay.
by A verified traveler
Posted 12 May 2024
The best place to stay nearby SFO airport in affordable price.
The entire hotel and rooms are very clean. Daily housekeeping.
Delicious complementary breakfast prepared by professional chefs, lots of variety for vegetarians and non vegetarian.
Comment from Hotel Management
12 May 2024 by JP, Front Desk Supervisor , Hotel Management
We're delighted to learn you enjoyed your stay with us. Your kind words mean a lot and we're thrilled we could offer you a great experience. We look forward to welcoming you back soon.
by A verified traveler
Posted 9 May 2024
Spotlessly clean, good breakfast, nice size room.
Comment from Hotel Management
10 May 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Jessi,Thank you for your review. We appreciate your feedback as it ensures we're meeting guests expectations. We hope to have the pleasure of welcoming you back on a future stay.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Abhijit,Our team appreciates you rating us 5/5. Our goal is to provide exceptional service and comfort to all our guests, and we're thrilled that we exceeded your expectations. We hope to have the pleasure of welcoming you back for another perfect stay in the future.
by A verified traveler
Posted 26 Apr 2024
Overall good, walls a little thin..
Comment from Hotel Management
26 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Bruno,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a good experience overall.We hope to welcome you back soon and make your next stay even better. If there's anything specific you'd like us to consider for your next visit, please feel free to let us know.
by A verified traveler
Posted 22 Apr 2024
One night stay,Great memories 👍
Comment from Hotel Management
23 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Philip,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to know that your one-night stay with us left you with great memories.Our team strives to create memorable experiences for all our guests, and it's delightful to know that we succeeded in making your stay special.We look forward to welcoming you back for another wonderful stay soon.
by A verified traveler
Posted 21 Apr 2024
Very nice hotel. Staff was very nice and informative. I would highly recommend this place.
Comment from Hotel Management
21 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi David,Thank you for your kind words! We're delighted to know that you enjoyed your stay with us and found our staff helpful. It was our pleasure to assist you during your time here. We appreciate your recommendation and hope to welcome you back soon for another great experience.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Mary,Thank you for your recent stay with us. We're thrilled you enjoyed your visit and we hope we can welcome you back in the future.
by A verified traveler from SAN JOSE
Posted 8 Apr 2024
Longer than expected check in due to Expedia failing to provide my reservation to the hotel. The hotel also took a long time to get things ready. They left my personal info (so called virtual card) at the front desk with many people walking behind it, long wait and then they said the computer has issues. All sorts of excuses.
Poor sound proof can hear loud footstep from above.
Staff were professional, courteous at all time. I asked them about why guests must always provide certain info for loyalty program at check in, they listened and explained patiently.
Unlike many other hotels that either got impatient, defensive, or upset, this hotel’s staff service has been positive. So 5 out of 5 on service & attitude.
Hot water is not hot but warm only. Not ok for me but others may be ok.
The was well designed and very functional with well thought out details.
Breakfast was fine.
Parking easy.
A very good choice for San Carlos.
Had the long wait and disorganized check in not happened, this hotel would have receive 5 out of 5.
One cloth and towel hanger is loose, but no major impact.
.
Comment from Hotel Management
17 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Ina, Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you encountered during check-in. We understand how frustrating it can be when reservations aren't communicated promptly, and we're sorry for any delay it caused. Your feedback regarding our check-in process and soundproofing is invaluable, and we'll address these issues to ensure a smoother experience for our guests in the future.We're glad to hear that despite the challenges, our staff maintained professionalism and courtesy throughout your stay. Your praise for their service and attitude means a lot to us, and we'll be sure to pass on your kind words.Regarding the hot water temperature, we apologize for any discomfort you experienced and appreciate your understanding. We'll look into this matter to ensure it meets the expected standards for all our guests.We're delighted that you found our hotel well-designed, functional, and convenient, and that you enjoyed the breakfast and parking facilities.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A verified traveler
Posted 6 Apr 2024
I absolutely loved everything about this place! The staff were incredibly helpful and amazing. The cleanliness was excellent. If you’re looking for a quiet, safe space look no further.
Comment from Hotel Management
17 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Craig,Thank you so much for your glowing review! We're thrilled to hear that you loved everything about your stay with us, from our helpful and amazing staff to the excellent cleanliness. Providing a quiet and safe space is always our priority, and we're delighted to know we met your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional experience soon!
