Ratings based on 472 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Excellent experience, beautiful place. Out assigned room had a leak, and they switched us to another one right away.
Comment from Hotel Management
2 May 2024 by Guest Relations, Hotel Management
Veronica,Thank you for your review! We're delighted to hear that you had an excellent experience and enjoyed our beautiful location. We apologize for the inconvenience caused by the leak in your assigned room, but we're glad we could swiftly resolve the issue by relocating you to another room. We hope to welcome you back again soon for another wonderful stay!
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Guest Relations, Hotel Management
Muchísimas gracias Magaly por compartir tu experiencia y tu puntuación!
by A verified traveler from Silver Spring
Posted 20 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Guest Relations, Hotel Management
Jaime,Agradecemos sinceramente tu puntuación.Hasta la próxima!
by A verified traveler
Posted 17 Apr 2024
Amazing hotel!! Beautiful!
Comment from Hotel Management
18 Apr 2024 by Guest Relations, Hotel Management
Mirta,Thank you so very much for choosing Llao Llao and sharing your stay with us!
by A verified traveler
Posted 5 Apr 2024
I love the location, food and property! Most of the stuff were friendly and helpful and made my stay pleasant 😀
Comment from Hotel Management
7 Apr 2024 by Guest Relations, Hotel Management
Angela,Thank you very much for your kind words! We're delighted to hear that you enjoyed our location, food, and property. It's wonderful to know that our staff could contribute to making your stay pleasant. We strive to provide exceptional service to all our guests, and we hope to welcome you back for another fantastic experience!
by A verified traveler from El Paso
Posted 31 Mar 2024
You’re not going to find a better stay, most beautiful place to stay. We fell in love
Comment from Hotel Management
10 Apr 2024 by Guest Relations, Hotel Management
Claudia,We feel so happy to read you had a great stay with us. Thank you for your words.What you reflect in your review is our pride to feel that, through your experience, we did achieve what we strive for: creating an unforgettable memory in our guests.Keep this magic for good!Cheers from Llao Llao.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Guest Relations, Hotel Management
Muchísimas gracias por tu feedback María Isabel!Hasta la próxima!
by A verified traveler
Posted 15 Mar 2024
The only thing I would change is the addition of a water kettle and/our a coffee maker in the room. For early risers it is impossible to get coffee until the restaurant opens for breakfast
Comment from Hotel Management
17 Mar 2024 by Guest Relations, Hotel Management
Tony,Thank you for your valuable feedback regarding your recent stay with us. We truly appreciate your input as it helps us to improve our services.We understand the importance of having access to coffee, especially for our early risers. Your suggestion regarding the addition of a water kettle or a coffee maker in the room is duly noted. We will certainly take this into consideration as we strive to enhance the overall experience for our guests.Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back!
by A verified traveler
Posted 15 Mar 2024
The whole hotel is unique and beautiful! Service was fantastic!!
Comment from Hotel Management
17 Mar 2024 by Guest Relations, Hotel Management
We are so grateful Robert for your words! It was our pleasure to be your host and wish to receive you again.Thank you!
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Guest Relations, Hotel Management
Meg,We appreciate your sharing your Llao Llao experience.Cheers!
