Ratings based on 23 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mill Valley
Posted 19 Mar 2024
Beautiful property with top notch service. The food is outstanding. The spa and pool area very nice and the views are amazing. A little jewel you’ll enjoy!!
Comment from Hotel Management
19 Mar 2024 by Customer Service Team, Hotel Management
Dear Mary,We're thrilled to read your glowing review on Expedia, rating us a perfect 5 out of 5! It's wonderful to know that you found our property beautiful and our service top-notch. We're glad you enjoyed the outstanding food, and that our spa, pool area, and the views contributed to making your stay a memorable one. We agree, our hotel is indeed a little jewel, and it's heartening to see it through the eyes of our valued guests.We look forward to welcoming you back for another enjoyable experience.Warm regards,
by A verified traveler
Posted 28 Feb 2024
Beautiful hotel with rich history
Comment from Hotel Management
29 Feb 2024 by Customer Services Team, Hotel Management
Dear Michael, We appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay with us and are looking forward to seeing you again soon. Thank you for choosing Tunquelén! Best regards,
by A verified traveler
Posted 20 Jan 2024
First of all, the staff were very nice and attentive. The problem was no WiFi and they couldn’t tells us why. There are no safes in the room and the ones at the desk were full.
The television was terrible with 3-4 channels and in general, the hotel is overpriced.
Comment from Hotel Management
16 Feb 2024 by El equipo de Hotel Tunquelén, Hotel Management
Gracias por compartir sus comentarios, Jorge. Lamentamos los inconvenientes experimentados durante su estadía en el Hotel Tunquelén, especialmente en lo referente a la conexión WiFi y la disponibilidad de cajas de seguridad. También tomamos nota de su insatisfacción con la oferta televisiva y la percepción sobre nuestra relación calidad-precio.La satisfacción de nuestros huéspedes es fundamental para nosotros, y sus observaciones son esenciales para identificar áreas de mejora. Aunque en esta ocasión no pudimos cumplir con sus expectativas, aseguramos que trabajaremos en las mencionadas para mejorar la experiencia de nuestros futuros huéspedes.Esperamos tener la oportunidad de recibirlo nuevamente y ofrecerle una estadía que cumpla con sus expectativas. Gracias nuevamente por su valioso feedback.Atentamente,
by A verified traveler
Near from "The Paradise"
Posted 6 Sep 2023 on HotelsA vista do lago Nahuel Huapi e das montanhas no seu entorno, dada a localização do Hotel Tunquelén ficou espetacular, indescritível!!!
Comment from Hotel Management
15 Sep 2023 by Customer Services - Tunquelén, Hotel Management
Prezado Lucio, é um prazer para nós receber os seus elogios quanto a nossa localização, e nosso serviço. Esperamos recebê-lo muito em breve novamente! Atenciosamente,
by A verified traveler
Posted 25 Aug 2023 on Hotels
Comment from Hotel Management
15 Sep 2023 by Customer Services - Tunquelén, Hotel Management
Prezado Jose Antonio, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve.Atenciosamente,
by A verified traveler
Posted 23 Jan 2023 on Hotels
Enjoyed the stay and grateful for the help rec'd from the staff to plan things to do.
Comment from Hotel Management
30 Jan 2023 by Guest Services, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back soon.Thank you again and have a safe trip back home !
by A verified traveler
Posted 20 Feb 2020
1. Pool area not cleaned next morning - looks grubby (not sure it was open - why not ????)
2. Gloomy dining room
3. Various areas needed repair (sticking doors , loose timber etc)
4. No bolt on door (have to rely on key - crap)
5. No spare loo roll
Comment from Hotel Management
20 Mar 2020 by Customer Service - Tunquelén, Hotel Management
Dear guest, thank you for sharing your opinion of the hotel. We regret that we did not live up to your expectations and we apologize if the above inconveniences caused you discomfort. We understand that some were solved during your stay. On the other hand, regarding the cleaning of the pool area, we inform you that it is carried out daily, and that this sector is enabled from 2:00 p.m. We hope to have a new opportunity to have you among our guests. Best regards
by Salvatore from NY
Amazing property
Posted 11 Jan 2015 on HotelsAmazing property and views facing the lake. Some parts of the hotel are a little outdated but the staff is very friendly and the vista is unbeatable.
Recommended
for Everyoneby A verified traveler
3 nights in paradise
Posted 23 Nov 2014Arrived at Tunquelen after a hectic travel day from buenos aires and a few hours in the touristy bariloche center. The drive was a bit long but from the second we turned off the road into the long forested driveway, serenity was upon us. Situated on 6 hectacres of nature and located just up a grassy hill fromthe lake, the views and silence are perfect. The layaout and style of the place could not be better. The staff were super friendly and helpful. Dinner at their restaurant was delicous. My only gripe with the place was that some of the spa facilities were not in service, oh well. Could not imagine a more perfect patagonian getaway, highly highly recommend this place to anyone wanting peace, relaxation, luxury in a truly beautiful setting.
by A verified traveler
Devuelvan mi dinero
Posted 26 Aug 2021 on HotelsNunca realice el viaje por el COVID y de igual forma me cobraron la estadía. Necesito la devolución de mi dinero
