Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
I was told by the security guard that someone broke in to a truck a night before there and that It wasn't safe to park there. In their own parking lot
by A verified traveler
Posted 14 Jun 2024
It needs soundproofing. I can hear doors closing from next door and above my room. I can even hear the noisy vacuum cleaner
Comment from Hotel Management
15 Jun 2024 by Customer Service, Hotel Management
Dominic, thank you for sharing your feedback. Your comments about the noise levels have been noted. Our aim is for all guests to have a comfortable stay, and your input helps us understand where we can improve. We hope to have the opportunity to serve you better in the future.Management Staff
by A verified traveler
Posted 9 Jun 2024
The parking lot and areas surrounding the property was clean and well kept. The lobby was clean and decorated well and updated. The guest bedrooms & bathroom was large, spacious, and up to date, however the carpet could be changed. The person who came to unclog our toilet was awesome & friendly, more than the person who checked me in, who did not even greet me. Overall, the hotel was close to dining & shopping, albeit in a very busy road.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Natalie, thank you for your detailed feedback. Hilton Garden Inn Fontana is delighted you found the property well-kept and enjoyed the spacious rooms. It is great to hear our colleague provided excellent assistance with your issue. Your comments about the carpet and check-in experience are noted. We appreciate your insights and hope to welcome you back soon.Management Staff
by A verified traveler
Posted 8 Jun 2024
Staff was very friendly.
Comment from Hotel Management
8 Jun 2024 by Customer Service, Hotel Management
Sandy, thanks for your review! The team at Hilton Garden Inn Fontana is delighted to hear about your positive experience. We look forward to welcoming you back soon!Management Staff
by A verified traveler
Posted 3 Jun 2024
The grounds and common areas were gorgeous and very well presented, however the rooms themselves could use some attention and updating. What really made the difference was the staff. Roman, in particular, was a terrific asset on our 4 night stay! Would definitely stay there again, and this particular property was the nicest of the hotels we stayed in on an extended road trip!
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Carolyn, thank you for sharing your experience at Hilton Garden Inn Fontana! It is wonderful to read that the grounds and common areas impressed you. We appreciate your feedback regarding the rooms and will take it into consideration. We're delighted to hear that Roman made a significant difference during your stay. The team looks forward to welcoming you back in the future!Management Staff
by A verified traveler
Posted 1 Jun 2024
The front desk personal was unkind.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Jimmy,Thank you for sharing your feedback. It's important to us that all guests feel welcomed, and we're disappointed to hear about your experience with our front desk team. Your comments will be reviewed internally to ensure we improve.We hope to have the chance to serve you better in the future.Management Staff
by A verified traveler
Posted 31 May 2024
Room needed some upgrade and lots of scratches peeling and ickyness. Ac was not cool enough. Sheets were a little itchy. And carpet felt dirty. But did have space and everything you neded for a stay. Plenty of parking. Also room 221 had a haunting presence that kept pushing down on my blankets near feet with a pattern. Both husband and i felt it. Then husband saw a dark figure between foot of bed and microwave. Wich he dint tell me until we left.
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Debbie, thank you for sharing your detailed experience. It is good to hear you found the room spacious and appreciated the ample parking. Your feedback regarding the condition of the room and the temperature of the AC is important and will be looked into. We recognize the uniqueness of your experience in room 221 and will take this into consideration. We hope your next stay will exceed expectations.Management Staff
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Christopher, thank you for your positive rating of Hilton Garden Inn Fontana! We're pleased to see you had a great experience. We look forward to welcoming you back soon!Management Staff
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
Amazing and helpful staff especially Jose.. Manager
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Oluwadara, the team at Hilton Garden Inn Fontana, especially Jose, is pleased to hear about your amazing experience. Your kind words mean a lot. We can't wait to welcome you back!Management Staff
