Ratings based on 313 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Friendly, helpful staff
Comment from Hotel Management
6 Jun 2024 by Jr, Hotel Management
Hi.Julie Thank you!
by A verified traveler
Posted 17 May 2024
This is excellent in the hotel
Comment from Hotel Management
20 May 2024 by Jr, Hotel Management
Thank you!
by A verified traveler
Posted 11 May 2024
The owner(s) are very kind and hospitable. I feel welcomed when I arrive .
Comment from Hotel Management
11 May 2024 by Jr, Hotel Management
Thank you! And see you soon.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Jr, Hotel Management
Thank you!
by A verified traveler
Posted 6 May 2024
Would stay again
Comment from Hotel Management
10 May 2024 by JR, Hotel Management
Thank you! See you soon.
by A verified traveler
Posted 1 May 2024
Room was quite nice. Roomy, dining table, desk, fridge, microwave. 1.000 channels on TV and nothing to watch.
Convenient to I-10, and avoids San Bernadino traffic.
Comment from Hotel Management
1 May 2024 by Jayesh, Hotel Management
Hello Randy.Thank you! See you soon.
by A verified traveler
Posted 30 Apr 2024
The bedside lights would randomly come on all night long. We did not get much sleep because we had to get out of bed to turn on the lights due to the switch being so high on the wall. The hair dryer also did not work
Comment from Hotel Management
1 May 2024 by Jayesh, Hotel Management
Hello Dianna, we are so sorry to hear that you had a bad experience. We are gonna take steps to fix the issue and we appreciate your feedback. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by J, Hotel Management
Thank you.
by A verified traveler
Posted 24 Apr 2024
Thank you
Comment from Hotel Management
25 Apr 2024 by Jay, Hotel Management
Thank you. See you soon
by A verified traveler
Posted 22 Apr 2024
Worst of all was the managers tried to get me to pay for two rooms, saying I booked 2. They argued repeatedly when I said “why would one person book 2 rooms” and only after I got my iPad out, which was buried at the bottom of my cars cargo area, did they put me on the phone with the male managers brother, who said I could pay for only one. The room carpet was stained and dirty, the faucet water pressure bad, location right next to the freeway kept me from sleeping; when I was checking in. I asked if I could have an upstairs room because as a single senior age woman I’d be safer in case of break-ins- I saw a dirty shoeless man with a shopping cart in the lot right next door, Even though it was night when I checked in and there were only 3 other cars, I was denied. They said “No, we are full”. They were NOT. The next early morning was far from packed with cars- only four. Terrible experience! There was a hand- made sign in the lobby window saying there was an $80 deposit: I said there was nothing about that on the Expedia site or my receipt. After arguing back and forth about that, they said “OK, forty dollars”. It felt like bargaining at a swap meet. I had to argue and ask repeatedly for a receipt for the room stay until they printed one out. I will of course NEVER stay there again, and NEVER use Expedia again. There was a small room next to the lobby which was obviously for coffee and snacks for guests: I asked if I could get coffee: “No, it’s broken”.
Comment from Hotel Management
22 Apr 2024 by Jayesh, Hotel Management
We are deeply sorry for your experience. We know we did not meet your expectations, and we’re committed to making things right. We take your feedback very seriously, and we’re truly sorry to hear about your negative experience. Thanks for bringing this to our attention!
