Ratings based on 479 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
You could see the parade right outside the hotel.
Comment from Hotel Management
29 Apr 2024 by Cammie, Hotel Management
I am so happy to see you were able to enjoy your Fiesta celebration at our property fully! Thank you for taking the time to leave us a review. Come back soon!!
by A verified traveler
Posted 25 Apr 2024
Great stay. Very clean and modern. Recommend 5 stars
Comment from Hotel Management
26 Apr 2024 by Cammie, Hotel Management
Thank you Michael for taking the time to leave us such an encouraging review!! We are so happy to see how much you enjoyed your stay and hope you'll come back again soon.
by A verified traveler
Posted 23 Apr 2024
Staff was extremely professional!
Service is still alive and well here ..thank you
Comment from Hotel Management
23 Apr 2024 by Cammie, Hotel Management
Thank you so much for your stellar review! I am so happy our team made such a wonderful impression. I do hope you come back again soon!
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Cammie, Hotel Management
Thank you for taking the time to leave us a review Alicia! Wedo hope you'll come back to visit us again soon!
by A verified traveler from Chicago
Posted 15 Apr 2024
Great location near the Riverwalk and the Tobin Center. Parking was only by valet, and somewhat pricey.
Comment from Hotel Management
16 Apr 2024 by Cammie, Hotel Management
Thank you for taking the time to leave a review on your recent stay! I will certainly share this with our team. Please come back to stay again soon.
by A verified traveler
Posted 11 Apr 2024
Beautiful and luxurious hotel with very friendly and helpful staff. Parking is mostly limited and expensive but well handled by staff. Highly recommend!
Comment from Hotel Management
11 Apr 2024 by Cammie, Hotel Management
Donald, thank you for the wonderful review! I cannot wait to share this with my staff. Please come back to see us again in the future.
by A verified traveler
Posted 10 Apr 2024
The hotel was very nice! The staff and other guests were friendly. The walk downtown was easy (despite some noisy construction), and the beautiful Riverwalk couldn’t be more convenient. I recommend a stay if you are visiting San Antonio.
Comment from Hotel Management
11 Apr 2024 by Cammie, Hotel Management
Thank you for taking the time to share your feedback with us. This is encouraging to our team. Please come back to stay again soon!
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Cammie, Hotel Management
Thank you very much Rebecca for taking the time to leave us such an encouraging review! I hope you come back to visit again soon. Happy Easter!
by A verified traveler from Littleton
Posted 30 Mar 2024
We enjoyed everything but especially its proximity to the river walk without being in the hub of it. Also the roof top pool is superb, the restaurants sooo good, and it is next door to the Tobin center!
Comment from Hotel Management
31 Mar 2024 by Cammie, Hotel Management
Yay, Martina! Thank you for such a stelar review! I am so happy you enjoyed your stay! Please come back and visit us again soon. Happy Easter!
by A verified traveler
Posted 27 Mar 2024
The hotel is beautiful, upscale experience. Friendly staff! Limited food options, nearly none within short walk. At the end of the Riverwalk, approximately 1.5 mile walk to Shops/Restaurants by Riverwalk. Spa was quite dirty, no pool or hottub in spa area or no direct access to pool from spa. Pool and rooftop closed early for special event. Lookout to deserted hotel.
Comment from Hotel Management
28 Mar 2024 by Cammie, Hotel Management
Robin, I appreciate you taking the time to leave a detailed and honest review of your stay. The other managers here at Thompson San Antonio will also be notified of your feedback. Thank you for the opportunity to improve our guest experience. I do hope you might keep us in mind the next time you return!
