Ratings based on 1,254 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Liked-Location to the RiverWalk.
Didn’t like no pool/hot tub which was important for my vacation .
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Catherine, it's heartening to hear you appreciated the proximity of Sonesta ES Suites San Antonio Downtown Alamo Plaza to the RiverWalk. We understand that on-site amenities such as a pool or hot tub can enhance one's stay, and we're sorry to hear that their absence affected your experience. We'll take your feedback into account as we continue to strive for complete guest satisfaction. We hope to have an opportunity to welcome you back in the future.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Benita, it's wonderful to know you enjoyed your stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We greatly appreciate your five-star rating and hope to see you again soon for another exceptional experience.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Eric, thank you for taking the time to rate your experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're thrilled that your stay was exceptional and hope to welcome you again during your next visit to San Antonio.
by A verified traveler
Posted 26 Apr 2024
Black mold in the bathroom, roaches in the kitchen area, tattered furniture. All other aspects of the room were fine, staff was nice, and breakfast was good.
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Nikolas, we regret to hear about the issues you encountered during your stay with us. It's disappointing that certain aspects of your room were not up to our usual high standards. Our teams strive to provide a clean and comfortable environment for our guests. It's heartening that you found the people on our team to be nice and the breakfast satisfactory. Your feedback is greatly appreciated and will be used to make improvements. Thank you for sharing your experience.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Thank you for the great rating, Clarence!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A verified traveler
Posted 22 Apr 2024
Breakfast was busy but it was good
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Caroline, we are thrilled to hear that you enjoyed your breakfast experience at the Sonesta ES Suites San Antonio Downtown Alamo Plaza despite it being a busy period. We aim to provide a top-notch dining experience even in the busiest of times and your positive feedback means a great deal to us. We hope to welcome you back in the future.
by A verified traveler
Posted 21 Apr 2024
Good value for the area! Very close to main downtown spots
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Taylor, it's wonderful to hear you found Sonesta ES Suites San Antonio Downtown Alamo Plaza to provide good value, and that our prime location near downtown points of interest was convenient for you. We appreciate your feedback and hope to welcome you back soon!
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Thank you for the excellent rating, Tory!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza! We look forward to hosting you again soon.
by A verified traveler
Posted 15 Apr 2024
Location was near the Alamo and a short walk to the Riverwalk. Front desk service attitude was exceptional, very nice staff. :-) Room was clean, breakfast buffet was large and nice. Valet service was very fast and cordial. Nice that we could come and go multiple times a day for the same parking charge that we would have had to stay parked downtown somewhere.
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Dawn, we're thrilled to hear about your experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza. It's great to know you found our location convenient and appreciated the friendly attitude of our front desk team. We're also glad that our clean rooms, abundant breakfast buffet, and efficient valet service met your expectations. Knowing that our parking service added value to your stay is wonderful feedback. We look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Apr 2024
Very friendly and helpful staff
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Dena, thank you for your kind words regarding our dedicated team members at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're glad they could make your stay enjoyable. We would be thrilled to host you again in the future.
