Ratings based on 972 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Could of been a lot better
Comment from Hotel Management
1 May 2024 by hotel staff, Hotel Management
Hi Reyna, I am sorry to hear that your stay could have been better. Please accept our sincere apology.
by A verified traveler
Posted 24 Apr 2024
The room was clean and quiet. I will definitely recommend the standard room if you are looking for a place to pass the night.
Comment from Hotel Management
25 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Dorcas,Thank you for taking the time to write a review of your stay at the Red Roof Inn San Antonio - Airport. I am happy you were pleased with the cleanliness of our room and the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,TiannaRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 22 Apr 2024
Check in was quick and easy. Location is in a quiet part of town, close to a major highway. But far enough to not get all the noise. Dog friendly, which was a huge plus for us. Will stay here again
Comment from Hotel Management
22 Apr 2024 by hotel staff, Hotel Management
Thanks Francisco! We appreciate you and your pet for choosing to stay with us.
by A verified traveler
Posted 21 Apr 2024
Excellent
Comment from Hotel Management
21 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Jerry, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn San Antonio - Airport appreciate your 5/5 score following your stay. It's great to read that you had an excellent stay while with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Apr 2024
I was banned from renting a room because due to a miscommunication with the evening and the morning staff wasn’t my fault I had paid for the room but apparently it was supposed to be more and I was kicked for being short by 5 dollars
Comment from Hotel Management
18 Apr 2024 by hotel staff, Hotel Management
Hi Desiree, unfortunately we were not able to accommodate your stay as you were on our DO NOT RENT list.
by A verified traveler
Posted 17 Apr 2024
The exterior is not very inspiring if you arrive at night. But is actually very nice inside and family friendly
Comment from Hotel Management
18 Apr 2024 by hotel staff, Hotel Management
Thank you Itzel, we will make sure to share this with our team.
by A verified traveler
Posted 15 Apr 2024
Bad
Comment from Hotel Management
15 Apr 2024 by hotel staff, Hotel Management
We are sorry to hear your stay did not meet your expectations.
by A verified traveler
Posted 13 Apr 2024
This place meet my needs because I just needed to rest for one night . It would be nice if they add a little fridge. To keep food. Other than that it was a good experience. Thank you
Comment from Hotel Management
15 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Javier,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn San Antonio Airport and are happy to see that you were pleased with your room and your experience. We apologize for any disappointment regarding the absence of a refrigerator in your room. Our records show that you booked a 2 Full Beds non-smoking room, which, unfortunately, doesn't include those features. If you desire these amenities on your next stay, we recommend selecting a Deluxe 2 Full bedded room for a more enhanced experience. We have made note of your comments and will use this to improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Apr 2024
Amazing staff and great service convenient prices
Comment from Hotel Management
13 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Avylene,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Antonio - Airport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our amazing staff, great service and convenience. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
Nice
Comment from Hotel Management
8 Apr 2024 by hotel staff, Hotel Management
Thanks for giving us your feedback Kashandra! We appreciate your business and hope you have safe travels.
