Ratings based on 997 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Basic and Clean
Posted 29 Dec 2023 on HotelsPretty basic hotel. Rooms were clean. It’s near a lot a food and coffe places. By the Interstate so some might find it too noisy. But if you rest with diesel hum it’s a good value. Good TV no refrigerator.
by A verified traveler
Posted 29 Oct 2023
Excellent everything
by A verified traveler
Posted 17 Oct 2023
by A verified traveler
Guy that checked me in belittled me Infront of cus
Posted 3 Aug 2023 on HotelsThe towels had dirty spots all over them. The sheets looked as if someone else had laid in them before I did without the washing in-between visits. The guy that checked me in was horrible. I had already paid for my room through a third party but he was still trying to make me pay at checkin a second time. He was telling me that my card was just authorized not actually charged and told me since I am questioning him that I had to wait for him to check in everyone else. And then with the customers he proceeded to make comments about how I didn't have a clue what I was talking about and making fun of me. Then because I had worked outside to help my mother he was talking about how I had my hair done nails done a nice fancy outfit on...lol...not! His remarks where horrible. Just for me to finally get my turn after having to wait forever it seemed. He finally listened to me when I asked him to check his email that I knew that the receipt was there that I had already paid for it. And I got an u were absolutely correct ma'am everything u said. You did already pay for it. My bad and then he laughed. He was so rude to me. That alone makes me never ever want to go back to that hotel ever again
Comment from Hotel Management
3 Aug 2023 by Jon, Hotel Management
We are sorry we could not meet your expectations for your stay at our hotel. We tried to accomodate all your requests but seemed to have failed.
by A verified traveler
David was amazing!!
Posted 14 Jul 2023 on HotelsI must say David at checking was amazing! Be sure to keep him around. He was very attentive and inviting. The room was clean but there were roaches. They didn’t scare me. With the service they provide they should look into exterminating. Overall excellent!
Comment from Hotel Management
14 Jul 2023 by Jon, Hotel Management
Thank you for choosing us for your needs in San Antonio. We will look into the room and remove the pests!Please come see us again!
by A verified traveler
Don’t judge a book by its cover
Posted 11 Jul 2023 on HotelsMy son only stayed one night because he’s a really light sleeper and the motel is next to a highway. Plus there was some hammering going on in a nearby room. The motel isn’t in the greatest location, and is on the older side, but the room was actually nice and very clean! Great rates and the staff was great, too! Very helpful and understanding. I want to give a shout out to Eric for his excellent customer service 😊
Comment from Hotel Management
13 Jul 2023 by Jon, Hotel Management
Wanted to say Thank You! not only for the kind review but for choosing us for you stay needs. Please come back if you are ever in need of accomodation again
by A verified traveler
Posted 7 Jul 2023 on Hotels
Comment from Hotel Management
10 Jul 2023 by Jon, Hotel Management
We are sorry that your stay with us did not meet expectations. We are working with our partners online to avoid further issues of this sort
by A verified traveler
Posted 22 May 2023
Comment from Hotel Management
20 Jun 2023 by Jon, Hotel Management
Thank you for the review and rating of our hotel Hope to see you again soon
by A verified traveler
Was barely OK
Posted 22 Mar 2023 on HotelsExterior, elevator, and rooms need to be cleaned and updated. Cleaning and upkeep are needed.
Comment from Hotel Management
14 Apr 2023 by Ann Marie, Hotel Management
Thank you for your review. We take our guest's experiences very seriously. We are working on expanding our staff and updating our facilities. We hope you will stay with us in the future and let us know how we did.
by A verified traveler
Posted 21 Mar 2023 on Hotels
