Ratings based on 344 Verified Reviews
2.3 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
This is by far the worst stay. It was dirty looking exteriorly and inside the room worse. The bath tub was painted and paint was chipping off. I had never seen anything like it before. The toilet seat was smaller rim than the actual toilet frame so it was awkward when sitting. The worst was the dirty towel provided! At first, i saw a long hair on the white towel as i looked closer i saw a coiled pubic hair!! That was disgusting!!! Luckily i had just bought a new towel and took my chances with that one! The bed sheet had multiple visible cigarette burns. The main room door was all beat up from the bottom all around. Then there was a huge fly inside. Luckily it was only 1 night and the pricing was ridiculously expensive for that stay! It wasnt as cheap as other stays ive seen. Just thinking about the dirty towel makes me gag!
Comment from Hotel Management
8 May 2024 by Ammy, Hotel Management
Apologies for the problems you had faced, Rosa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
8 May 2024 by Ammy, Hotel Management
Hi, Roger! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
by A verified traveler
Posted 27 Nov 2023
Unsafe and dirty with cockroaches in the room
by A verified traveler from San Antonio
Posted 24 Nov 2023
Very bad
by A verified traveler
Posted 11 Nov 2023 on Hotels
by A verified traveler
Posted 29 Oct 2023
Hvbb
by A verified traveler from Brady
Posted 3 Sep 2023 on Travelocity
Comment from Hotel Management
13 Oct 2023 by Eva, Hotel Management
Thank you for rating us with such awesome words, Debbie! We will strive to keep up with your expectations always. Regards, Eva
by A verified traveler
Posted 10 Aug 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Eva, Hotel Management
Hi, Robert! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Eva
by A verified traveler
Posted 29 Jul 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Joey, Hotel Management
Thank you so much for the positive rating, Margarito! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey
by A verified traveler
Posted 5 Jul 2023
I don’t blame the hotel, I blame Expedia for giving this place a 4 star rating when every other place gives a 1-2 star rating. Broken peeling walls, bugs, broken shower. We lasted about 20 minutes before we decided to leave. Felt unsafe and decided to go. Staff was nice.
Comment from Hotel Management
10 Jul 2023 by Tim, Hotel Management
Hi, Alexis! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
