Ratings based on 989 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
This place is great, the staff is very friendly
Comment from Hotel Management
28 Apr 2024 by Nichole A, Hotel Management
We are so happy you had such a great experience with us and we hope to see you again in the future!!
by A verified traveler
Posted 22 Apr 2024
The hotel was very nice. All staff was helpful and pleasant. Will definitely look for Omni hotels in the future.
Comment from Hotel Management
22 Apr 2024 by Nichole A, Hotel Management
We are so happy you had such a great experience with us and we hope to see you again in the future!!
by A verified traveler
Posted 14 Apr 2024
The hotel is located on the river walk and within walking distance to the Alamo and many good restaurants. The lobby is beautiful and welcoming with friendly staff. The room is clean and thoughtfully appointed. We were also pleasantly surprised by a plate of fresh fruit upon our arrival and another one after the turn-down service. We highly recommend Moraka for your stay in San Antonio.
Comment from Hotel Management
14 Apr 2024 by Nichole A., Hotel Management
Thank you so much for your glowing review! We hope to see you again soon and make your experience even better.
by A verified traveler
Posted 14 Apr 2024
Amazing stay!
Comment from Hotel Management
14 Apr 2024 by Nichole A., Hotel Management
Thank you so much for your glowing review! We hope to see you back soon.
by A verified traveler
Posted 11 Apr 2024
Concierge and staff extremely helpful in obtaining a car rental and for dining experiences and local attractions
Comment from Hotel Management
12 Apr 2024 by Christopher Blaha - Front Office Manager, Hotel Management
Thank you for staying with us! We look forward to welcoming you back soon!
by A verified traveler
Posted 3 Apr 2024
Hidden gem
Comment from Hotel Management
4 Apr 2024 by Nichole A, Hotel Management
Thank you so much for the 5 out of 5 rating! We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future!
by A verified traveler
Posted 2 Apr 2024
We were told at checkin that this was a “full service” hotel so no ice machines on any floor. Just call and staff would bring ice. Most times, ice arrived within 10 minutes. On a couple of occasions, it took almost 30 minutes. We had to request cleaning services everyday-it was not automatic. For the price of the room, housekeeping should be a given. We toured the spa, and while nice, it is separate for men and women. Understandable since there is a clothing optional policy. While some guests may enjoy this, for my husband and me, we weren’t thrilled with sitting in a sauna, steam room or whirlpool with strangers. Would have preferred a spa where we could enjoy it together. Overall, the hotel is nice and conveniently located for all things associated with the Riverwalk.
Comment from Hotel Management
2 Apr 2024 by Christopher Blaha - Front Office Manager, Hotel Management
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words regarding your overall experience at our hotel. It brings us immense joy to hear that you enjoyed your stay with us.However, we are truly sorry to hear about the issues you encountered during your time with us. Please accept our sincerest apologies for any inconvenience caused. Rest assured, we take your feedback very seriously, and we will address the issues you mentioned promptly to ensure that they are not repeated in the future.We are committed to providing all our guests with exceptional service and a memorable stay, and your feedback helps us to continually improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Once again, thank you for choosing to stay with us, and we hope to see you again soon.
by A verified traveler
Posted 29 Mar 2024
Very nice room. We had an enjoyable stay. Somewhat pricey.
Comment from Hotel Management
29 Mar 2024 by Chris Blaha Front Office Manager, Hotel Management
Thank you for staying with us! We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
14 Apr 2024 by Nichole A., Hotel Management
Thank you for your 5 out of 5 rating. We hope to see you again soon!
by A verified traveler
Posted 25 Mar 2024
The hotel is very nice and the spa was wonderful. Staff is very attentive and accommodating. Excellent location. Will definitely stay here again.
Comment from Hotel Management
25 Mar 2024 by Nichole A., Hotel Management
Thank you so much for the glowing review! We are so happy you had such a great stay and cannot wait to see you again in the future!
