Ratings based on 959 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
The room was different than advertised. Some furniture items that were pictured in the room in the hotel advertisement for that specific room type were not in the room I was issued. They presented a request for late checkout option while reserving the room making it seem a late checkout option was available.. but 11am was the latest the property would do. The AC unit in the room was also quite loud. I ended up not staying at the property despite no refund.
Comment from Hotel Management
29 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi Timothy! We apologize for the discrepancies between the room you were assigned and the room as advertised. Ensuring accuracy in our descriptions is crucial, and we regret any inconvenience this may have caused. Additionally, we apologize for any confusion regarding the late checkout option. We understand the importance of clear communication and will review our reservation process to ensure accuracy regarding checkout times. Regarding the noise from the AC unit, we regret any disruption to your comfort and will address this with our maintenance team to ensure that all systems are operating smoothly. We understand your decision not to stay and regret any disappointment experienced. While we are unable to offer refunds for this particular circumstance, we appreciate your feedback and will use it to improve our services and communication moving forward. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 25 Apr 2024
Had never had to lay a deposit at any orher hotel i had stayed in before. Place was clean. Complimentary breakfast was good, bot alot of options but it was good. Overall very calm and quiet place.
Comment from Hotel Management
26 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ruby! We're pleased to hear that you found our hotel to be clean and enjoyed our complimentary breakfast. Providing a calm and quiet environment for our guests is important to us, and we're glad that you had a peaceful stay overall.Regarding the deposit requirement, we apologize for any inconvenience this may have caused you. While deposit policies can vary among hotels, we appreciate your understanding. If you have any further feedback or if there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Deasia, We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 18 Apr 2024
The bottles of shampoo, conditioner & boby wash
Comment from Hotel Management
19 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Minerva R.,Thank you for the excellent rating and for highlighting the quality of our toiletries! We're glad you appreciated the shampoo, conditioner, and body wash provided during your stay. We strive to select products that enhance our guests' experience and are pleased these details contributed positively to your visit. We look forward to welcoming you back soon for another 5/5 experience. Thank you for choosing to stay with us!Sincerely,
by A verified traveler
Posted 16 Apr 2024
Inadvertently left a piece of luggage behind and was contacted to make arrangements to pick it up. Luckily nothing was missing since there was medications and medical equipment in the luggage.
Comment from Hotel Management
17 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Martha, We are glad to hear that your luggage was safely recovered and that nothing was missing, especially given the importance of the medications and medical equipment it contained. Our team is committed to ensuring the security and integrity of our guests' belongings. We appreciate your understanding and are pleased we could assist in resolving this matter promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us.Sincerely,
by A verified traveler
Posted 15 Apr 2024
Excellent service from staff who printed out tax forms for me and stored my luggage several hours.
Comment from Hotel Management
17 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Dennis, Thank you for your kind review. We are thrilled to hear that you received excellent service during your stay and that our staff was able to assist you efficiently with printing tax forms and storing your luggage. It is always our aim to go above and beyond to ensure our guests have a smooth and enjoyable experience. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,
by A verified traveler
Posted 15 Apr 2024
Last minute easy booking comfortable stay in a safe area near local restaurants and walmart just a perfect location
Comment from Hotel Management
17 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Kristin, Thank you for sharing your positive experience regarding your stay with us. We are delighted to hear that the booking process was seamless and that you found the location convenient and safe, with easy access to local amenities. It's great to know that our proximity to dining options and shopping enhanced your visit. We look forward to welcoming you back in the future and hope to continue providing you with a comfortable and convenient experience.Sincerely,
by A verified traveler
Posted 13 Apr 2024
great place
Comment from Hotel Management
14 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear CASSIA,Thank you for your kind words. We're delighted to hear that you enjoyed your stay with us. It’s always our aim to provide a pleasant and memorable experience for all our guests. We look forward to welcoming you back in the future.Sincerely,
by A verified traveler
Posted 7 Apr 2024
I had a hard time falling to sleep due to noise
Comment from Hotel Management
9 Apr 2024 by MP - Guest Relations Manager , Hotel Management
Hello Carol, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
by A verified traveler from Conroe
Posted 2 Apr 2024
Everything was perfect
Comment from Hotel Management
6 Apr 2024 by MP - Guest Relations Manager , Hotel Management
Hello Jose, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
