Ratings based on 978 Verified Reviews
2.5 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Sophia CSR, Hotel Management
Hi Analia,We hope you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Miguel Angel Flores,We appreciate you choosing to stay with us. Feel free to reach out to us directly with any feedback you may have from your stay. We hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 11 Jun 2024
Excellent ❤️❤️❤️
Comment from Hotel Management
11 Jun 2024 by Sophia CSR, Hotel Management
Hi Amelia,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 8 Jun 2024
That place needs to be renovated! Its been over ised and needs serious remodeling. There was a 1.5" gap under the door, the doors stick, missing latch lovks on doors, missing iron or ironing board, phone was filthy and the cord fell out. No hangers, towels were stiff as all hell and the bleach smell was bad. When you sign in theres a 15 min window to cancell the room. I should have went to see the rooms first. I wouldnt stay there again. One morning i went out to get the car ready and two cop cars came into the lot lights on and jumped out of the cars looking for someone. We stayed as its min from Lackland airbase and my son was graduating from basic otherwise id have stayed elsewhere.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Santos,We appreciate your feedback and apologize that your experience did not meet expectations. We are always looking for ways to improve our guests' stay and will share your comments with our team for future enhancements. We hope you had a good visit to Lackland Airbase for your son's graduation. If you have any further concerns, please don't hesitate to contact our management team directly for assistance.
by A verified traveler
Posted 7 Jun 2024
Customer service personnel and cleaning crew to the manager excellent professional go beyond to help
Their guest . All employees deserve a raise or compensation for going beyond their job description. ❤️❤️
Comment from Hotel Management
11 Jun 2024 by Sophia CSR, Hotel Management
Hi Amelia,I wanted to express my gratitude for the stellar review of our staff. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.
by A verified traveler
Posted 5 Jun 2024
Employees go Above and beyond to make one’s stay feel like home . Cleaning staff go beyond as well to have rooms clean and hard working staff . Manger very professional as well as the front desk employees. ❤️
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Amelia,We are delighted to hear that our team made your stay feel like home! Providing exceptional service is our top priority, and we are thrilled to know that you appreciated the efforts of our staff. Your kind words about our cleaning staff, manager, and front desk employees are truly appreciated. Thank you for taking the time to share your positive experience with us!
by A verified traveler
Posted 5 Jun 2024
Excellent professional employees go beyond to make one feel valued
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Amelia,We appreciate your kind words regarding our dedicated team members' exceptional service. It's our goal to ensure every guest feels valued and well taken care of during their stay with us. Your praise will be shared with our staff to recognize their efforts in providing outstanding service.
by A verified traveler
Posted 2 Jun 2024
Excellent
Comment from Hotel Management
4 Jun 2024 by Sophia CSR, Hotel Management
Hi Chris,Thank you for your awesome review. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
by A verified traveler
Posted 1 Jun 2024
Excellent and professionalism friendly welcoming atmosphere. Go beyond to help their guests from
Housekeeping to front desk all employees ❤️
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Amelia,We are thrilled to hear that you enjoyed the professional and friendly atmosphere during your stay. We strive to go above and beyond for all our guests, and it's wonderful to hear that our team members left a positive impression on you. Your kind words are truly appreciated!
by A verified traveler
Posted 28 May 2024
It was decently cleaned, but the floors were still pretty dirty and the doors, light switches and trim were also pretty dirty. Not the best area of town, but is very conveniently located, especially for the price. We had no issues with anything and the beds were comfortable and clean bathroom. For the price, it’s perfectly fine.
Comment from Hotel Management
29 May 2024 by Guest Relations Management, Hotel Management
Dear Blain, Thank you for taking the time to share your feedback. We appreciate your positive remarks about our convenient location, comfortable beds, and clean bathroom. We apologize for the cleanliness issues you encountered, particularly with the floors, doors, light switches, and trim. Your comments are valuable to us, and we will address these concerns with our housekeeping team to ensure improvements are made. We're glad you found your stay to be a good value overall, and we hope to have the opportunity to provide you with an even better experience in the future.
