Ratings based on 959 Verified Reviews
2.5 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Excellent
Comment from Hotel Management
19 May 2024 by Sophia CSR, Hotel Management
Hi Amelia,It is heart-warming to receive a 5-star rating from our guests. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. We always welcome our guest's ideas and suggestions. We always assure you the best of our services.
by A verified traveler
Posted 19 May 2024
Excellent
Comment from Hotel Management
19 May 2024 by Sophia CSR, Hotel Management
Hi Amelia,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will forward your valuable feedback to our team and always ensure we delight you with our facilities and services. Keep exploring, Happy staying!
by A verified traveler
Posted 19 May 2024
Rooms and staff excellent
Comment from Hotel Management
19 May 2024 by Sophia CSR, Hotel Management
Hi Amelia,Thank you for your kind words! We are glad to hear that you found our rooms and staff excellent. Providing exceptional service and comfortable accommodations are our top priorities. We appreciate your positive feedback and hope to welcome you back again soon for another enjoyable stay.
by A verified traveler from Missouri City
Posted 17 May 2024
Room crown molding coming off wall ceiling by bed, hundreds of bugs inside room art pictures, wood frame on bathroom door coming apart so had to literally slam door to close, closet door warped and wouldn't shut, room mirror dirty, baseboards and corners filthy, sink was clogged and 5 dead mosquitoes floated up when 1st turned on. Only options for breakfast are dry cereal or waffles, nothing else.Was in Room 222.
Comment from Hotel Management
20 May 2024 by Guest Relations Management, Hotel Management
Dear Robin, We are deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback regarding the state of the room, including issues with maintenance, cleanliness, and amenities, is truly concerning. Please accept our sincerest apologies for the inconveniences you encountered. We strive to provide each guest with a comfortable and enjoyable stay, and it's clear we fell short of meeting that standard during your visit. Rest assured, we are taking immediate action to address the issues you've raised to prevent similar occurrences in the future. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. If there's anything further we can do to assist you, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 11 May 2024
This place was nasty there was bed bugs and roaches everywhere the sheets had stains all over them i had to go to Walmart and buy sheets to put on my bed the bathroom and floors were black and had mold on them the health department needs to close down this place immediately. Please don't ever go here
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Trishana,We're sincerely sorry to hear about your negative experience, but we take cleanliness and guest satisfaction very seriously. Our team conducts regular inspections and follows strict protocols to ensure a clean and comfortable environment for all our guests. We haven't received any previous reports of bed bugs or roaches from other occupants of your room, and we would have appreciated the opportunity to address these concerns during your stay. Rest assured, we'll investigate the matter further and take appropriate action to uphold our standards.
by A verified traveler
Posted 11 May 2024
Didn’t look like the pictures shown , had to get moved from the first room cause door was left open and it smelled like cigarettes ( even tho I booked a nonsmoking room )
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Corina,We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to ensure all guests have a comfortable and pleasant experience. We take cleanliness and adherence to room preferences very seriously, and we will address the issues you've raised with our team to prevent any recurrence. Your feedback is invaluable, and we hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Maira,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 2 May 2024
Nothing unique not clean. Light bulb missing toilet seat loose paint pealing exterior walkway filthy. Reservation messed up. Old tear it down or spend thousands fixing up.
Comment from Hotel Management
3 May 2024 by Sophia CSR, Hotel Management
Hi Matt,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
by A verified traveler from MONTERREY
Posted 29 Apr 2024
Even though it´s renovated, not clean even after cleaning leady visited.
Comment from Hotel Management
29 Apr 2024 by Guest Relations Management, Hotel Management
Dear Antonio, I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the cleanliness issues you encountered despite our recent renovations and cleaning efforts. Please rest assured that we take your concerns seriously and will address them immediately with our housekeeping team to ensure such lapses do not recur. We strive to provide all our guests with a comfortable and immaculate environment, and we appreciate you bringing this matter to our attention. We hope for the opportunity to make it right and welcome you back for a much-improved stay in the future.
