Ratings based on 614 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Floors were nasty, leaving your feet dirty if you walked barefoot. ROACHESSSS! It was insane how many we saw, forced to shake our items before we left.. crawling on our rags and tooth brushes in the bathroom. Staff was friendly, but it was just absolutely disgusting. We traveled from Alabama and everything around us was booked, so we were forced to stay. Would not stay again!
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Tramescka, We apologize for the experience you encountered during your stay. Your description of cleanliness and pest issues is alarming and does not reflect the standards we strive to maintain. Please accept our apologies for the inconvenience and discomfort you experienced. We will address these concerns promptly with our housekeeping and pest control teams to ensure immediate action is taken. Your feedback is invaluable, and we are committed to making necessary improvements to prevent similar occurrences in the future. We understand your disappointment, and we hope to have the opportunity to regain your trust and provide a much-improved experience should you choose to stay with us again.Sincerely,Hotel Management
by A verified traveler
Posted 27 May 2024
It is ingested with roaches
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear sharon, We are deeply concerned to hear about your experience and sincerely apologize for the presence of roaches during your stay. Ensuring a clean and comfortable environment for our guests is our highest priority, and we regret that this was not reflected during your visit. Please know that we have taken immediate action by contacting our pest control services to address this issue. Your feedback is invaluable in helping us improve our services and maintain high standards. We hope you might consider giving us another opportunity to provide a more pleasant stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 17 May 2024
Very peaceful and quiet
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 30 Apr 2024
A1
Comment from Hotel Management
2 May 2024 by Hotel Management , Hotel Management
Dear Sean, Thank you for the generous rating of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate you taking the time to post a review. We hope to see you again on your next visit to San Antonio.Sincerely,Hotel Management
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Homeless hanging around this area. Roaches in the hotel.
Comment from Hotel Management
2 Apr 2024 by Hotel Management , Hotel Management
Dear Patrocinia, We sincerely apologize for the discomfort caused by homeless individuals in the area and the issue with roaches in the hotel. Ensuring the safety and cleanliness of our property is paramount, and we take your concerns seriously. We will address these issues to create a more pleasant environment for our guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
