Ratings based on 607 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Very peaceful and quiet
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 30 Apr 2024
A1
Comment from Hotel Management
2 May 2024 by Hotel Management , Hotel Management
Dear Sean, Thank you for the generous rating of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate you taking the time to post a review. We hope to see you again on your next visit to San Antonio.Sincerely,Hotel Management
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Homeless hanging around this area. Roaches in the hotel.
Comment from Hotel Management
2 Apr 2024 by Hotel Management , Hotel Management
Dear Patrocinia, We sincerely apologize for the discomfort caused by homeless individuals in the area and the issue with roaches in the hotel. Ensuring the safety and cleanliness of our property is paramount, and we take your concerns seriously. We will address these issues to create a more pleasant environment for our guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 25 Mar 2024
The room looked so dirty I bought cleaning stuff to clean the whole room. The white bed sheets had a red stain on them. During my one day and two night stay we found 4 roaches inside the room. The room also smelled like smoke although it was a nonsmoking room.
Comment from Hotel Management
25 Mar 2024 by Hotel Management, Hotel Management
Dear Amber, We sincerely apologize for the disappointment you experienced during your stay. Providing a clean and comfortable environment is paramount; we regret any lapses. Rest assured, we take cleanliness and pest control seriously and have implemented measures to address these issues promptly. Furthermore, our hotel strictly enforces a no-smoking policy in designated areas, and we apologize for any inconvenience caused by the odor in your room. We appreciate your understanding and feedback, and it would be our pleasure to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 24 Mar 2024
This was a good value for the money. Not luxury but clean with a full kitchen. I will stay again
by A verified traveler
Posted 18 Mar 2024
by A verified traveler
Posted 17 Mar 2024
It was a loud area by the highway and the comforter was dirty! There was hair and other things on it!
Comment from Hotel Management
18 Mar 2024 by Hotel Management, Hotel Management
Dear Brandee, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. We have noted your remarks about the noise and will take care of it on your next visit. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
