Ratings based on 1,658 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Location to Riverwalk was good. Didn’t need a car because everywhere we wanted to go was in walking distance.
Comment from Hotel Management
29 Apr 2024 by Antoine M. -Front Office Manager, Hotel Management
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future
by A verified traveler
Posted 24 Apr 2024
Nices always
Comment from Hotel Management
25 Apr 2024 by O'Brian B. -Guest Relations Manager, Hotel Management
Thank you for sharing your positive experience with us! We appreciate your kind words and are thrilled to hear that you found great value for money during your stay. We look forward to welcoming you back soon! Thanks for staying.
by A verified traveler
Posted 21 Apr 2024
Checking in was quick but when we got to our room the room had not been cleaned. I immediately called the front desk and they gave us another room. We loved the breakfast. Our stay was very pleasant. We are more likely to stay here again if we come back to San Antonio.
Comment from Hotel Management
23 Apr 2024 by O'Brian B -Guest Relations Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback and hope to welcome you back again.
by A verified traveler
Posted 21 Apr 2024
The room we had had a balcony that overlooked the river walk. It was a great view. It also had a happy hour!! They gave you 2 free well drinks or draft beer. The breakfast buffet was included also and was great it had an amazing omelette station and a wide variety of other breakfast foods and drinks. The staff was friendly!! I would highly recommend this place.
Comment from Hotel Management
23 Apr 2024 by O'Brian B -Guest Relations Manager, Hotel Management
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.
by A verified traveler
Posted 20 Apr 2024
The hotel is very outdated and in much need of maintenance. Breakfast and happy hour were good, but the rooms and bathrooms need to be upgraded.
Comment from Hotel Management
21 Apr 2024 by O'Brian B -Guest Relations Manager, Hotel Management
We are sorry to hear that you did not fully have an enjoyable stay with us. We strive to provide a stellar experience for all our guest, and it seems that we fell short. Rest assured that your feedback will be utilized by management to create a better experience for all our guest moving forward. Thank you for your business.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by O'Brian B -Guest Relations Manager, Hotel Management
Thank you for your review of your recent stay with us. We thank you for your business and look forward to hosting you again in the future.
by A verified traveler
Posted 15 Apr 2024
I would NOT stay at this hotel again. My room was not ready when I checked in.. and then the receptionist provided me with the WRONG information about my event. The elevator did not work and I was on the 11th floor. All guests were using the service elevator. The hotel restaurant "Range' has very frw choices and food is mediocre to say the least.The breakfast was okay. Over all i wouldn't stsy there again and I don't recommend it.
Comment from Hotel Management
18 Apr 2024 by O'Brian B. -Guest Relations Manager , Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Please rest assured that we are addressing these issues promptly to ensure a better experience for all our guests.
by A verified traveler
Posted 14 Apr 2024
The hotel is beautiful and in a great location on the river walk. My only complaint is I was on the 7th floor and the day we check in the elevators break down. Still wasn’t working this morning. I had my daughter in a wheel chair. They had us using the service elevator which is great but the line to get on and off the service elevator was horrible. About a 30-45 minute wait to go up or go down. For the price of a room you would think they would give there guest some kind of discount, especially the elderly and handicapped. Alot of guests were using the stairs. This hotel has 17 floors mind you.
Comment from Hotel Management
18 Apr 2024 by O'Brian B. -Guest Relations Manager , Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Please rest assured that we are addressing these issues promptly to ensure a better experience for all our guests.
by A verified traveler
Posted 14 Apr 2024
It was clean, conveniently located, staff were professional, and we continue to go back.
Comment from Hotel Management
18 Apr 2024 by O'Brian B -Guest Relations Manager, Hotel Management
Thank you for sharing your feedback we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.
by A verified traveler
Posted 13 Apr 2024
Great value for money. Terrific staff - professional, knowledgeable, outgoing & friendly. Very clean.
Comment from Hotel Management
15 Apr 2024 by O'Brian B. -Guest Relations Manager , Hotel Management
Thank you, Kevin Lee, for sharing your positive experience with us! We appreciate your kind words and are thrilled to hear that you found great value for money during your stay. We look forward to welcoming you back soon! Thanks for staying.
