Ratings based on 219 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
There were cockroaches
Comment from Hotel Management
30 May 2024 by GM, Hotel Management
Dear Pedro, Please know that we take pest issues very seriously and have strict measures in place to prevent them. Our team conducts thorough inspections during room cleanings and promptly addresses any guest reports of potential issues. Additionally, we have a monthly pest control service provided by a third-party vendor, and the Health Department conducts semi-annual inspections to ensure our cleanliness standards are maintained. Your satisfaction is of the utmost importance to us, and we are grateful for your business. We hope these efforts restore your trust in us, and we look forward to the opportunity to welcome you back in the future. Sincerely, Chaitan Mugili, GM
by A verified traveler
Posted 29 May 2024
Very clean, good access to River Walk
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear Israel, We enjoyed hosting you and appreciate your kind words regarding the cleanliness of our hotel. I look forward to sharing your thoughts with our housekeeping team as they take pride in doing a great job for our guests. Please come back again soon. Best, Chaitan Mugili, GM
by A verified traveler
Posted 28 May 2024
Great place
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear farzad, What an excellent rating! I am thrilled to see that you loved our hotel and hope that we will be your first choice for lodging in San Antonio from here on out. Thank you for your business, and please come again. Best, Chaitan Mugili, GM
by A verified traveler
Posted 28 May 2024
Great experience. We were actually upgraded to the AC side of the hotel with complementary breakfast due to an overbooking on the element side. Staff were incredible, the hotel is meticulous and modern. Highly recommend. Location to the Riverwalk is unequaled!
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Megan, The Riverwalk is a great amenity in San Antonio, and we are thrilled you had a nice time here. We are proud of our facility and the extraordinary team that runs it, so it is wonderful to know that you enjoyed our offerings. We hope to host you again on another great trip in the future. Best, Chaitan Mugili, GM
by A verified traveler
Posted 27 May 2024
Everything is close by
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Joel, We are happy that you found our location convenient. Thank you for choosing us, and we hope to see you again for a flawless experience. Sincerely, Chaitan Mugili, GM
by A verified traveler
Posted 26 May 2024
Best hotel in San Antonio. Great breakfast. I will be back
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Dear Jose, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Chaitan Mugili, GM
by A verified traveler
Posted 19 May 2024
Great hotel!! Nice and clean
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Rebecca, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Chaitan Mugili, GM
by A verified traveler from Robstown
Posted 19 May 2024
Hotel is very nice, some homeless people sleeping right outside the property. The parking is a little steep & really isn’t an option. But the breakfast is great, rooms are nice. Great location.
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Dear Amy, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Chaitan Mugili, GM
by A verified traveler
Posted 18 May 2024
Nice clean location
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Waylon, It's lovely to know you enjoyed your stay. Thank you for your time sharing a review, and we hope to see you again. Best, Chaitan Mugili, GM
by A verified traveler
Posted 17 May 2024
Zack,Tanner and Ryan did an awesome job with our stay. Thank you very much for our stay. Fred and Tracy
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Dear Tom, Seeing that our guests enjoyed their stay with us is always a pleasure. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon. Best, Chaitan Mugili, GM
