Ratings based on 678 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Oh well..
Posted 31 Jul 2023 on HotelsPaid extra to check in early and a/c in the room didn’t even work. Took another 30-45 minutes to get another room once it was figured out that the a/c truly wasnt working. By the time we got into the room it was close to our regular check in time..no we didn’t get a refund
Comment from Hotel Management
17 Aug 2023 by Hotel Manager, Hotel Management
Dear Guest,We deeply apologize for the inconvenience you faced during your stay. This falls well below our standards, and we understand your frustration. We're sorry for the delay in resolving the AC issue and the subsequent impact on your check-in experience. Please know that your feedback is important, and we'll address this with our team to prevent such issues in the future. We hope you'll consider giving us another chance to provide you with a seamless stay.Sincerely,Hotel Manager
by A verified traveler
Posted 16 Jul 2023 on Hotels
This hotel was dirty spots were on the covers. Writing on the walls. Room smelled of smoke. The tube paint is pealing off. We saw baby roaches.
I will never recommend this place to anyone.
Comment from Hotel Management
18 Jul 2023 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not the standard we strive to uphold, and we will address these concerns immediately to improve our services and accommodations. Your comments are valuable to us, and we appreciate your understanding. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out to us directly. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Not Great at All
Posted 12 Jul 2023 on HotelsBathroom had mold. Air conditioner was the loudest thing Ive ever heard. Towels had mold. Holes in the wall.
Comment from Hotel Management
15 Jul 2023 by Hotel Manager, Hotel Management
Dear guest, Thank you for your feedback. we apologize for the discomfort you experienced regarding Air Conditioner. Your satisfaction is important to us, and we appreciate your input. We hope you will consider giving us another opportunity to provide you with a more comfortable stay in the future. Sincerely,
by A verified traveler
Posted 11 Jul 2023
We were there for 3 nights and after the room was never cleaned. On the second day we asked that it be cleaned. It was not although housekeeping did mark it as cleaned so the front desk insisted it had been until I showed them the room and then they couldn't deny it any more.
The shower also did not work and only had cold water. The toilet also leaked at times. This was actually our second room as we had to switch cause the door did not work for the first room. Also, several lights did not work either.
Comment from Hotel Management
15 Jul 2023 by Monty, Hotel Management
Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
NO WATER
Posted 8 Jul 2023 on HotelsFirst thing was the smoke alarm kept beeping and needed to be disconnected. The manager on duty did that. Then when I went to wash hands…NO WATER! None on faucet none in tub, couldn’t even flush toilet. Had to call front desk again. He said he’ll work on it and should be ok in 15 minutes. I told him I wanted to go visit things in town since on vacation and not sit in my motel room. He finally did get it working but I’ve never experienced anything like this. It’s like they hadn’t rented out this room in awhile and they let things go a bit.
Comment from Hotel Management
9 Jul 2023 by Monty, Hotel Management
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
by A verified traveler
Posted 25 Jun 2023
Comment from Hotel Management
9 Jul 2023 by monty, Hotel Management
Thank you for your feedback. We appreciate your positive comment. We value your input and hope to have the opportunity to welcome you back soon
by A verified traveler
Posted 19 Jun 2023 on Hotels
it was quiet and clean. Needs updating but other than that was okay
Comment from Hotel Management
20 Jun 2023 by monty, Hotel Management
Thank you Alan, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you will return soon that we can provide you an even superior experience
by A verified traveler
Posted 15 Jun 2023
Clean
Comment from Hotel Management
16 Jun 2023 by Monty Patel, Hotel Management
Dear Raul,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
by A verified traveler
Posted 9 Jun 2023
The room was very nice sized much larger than expected. Was surprised with a full size hideabed couch too. Very happy with lack of highway noise!! Lack of other outside noise as well. Nice basic breakfast. Room was clean. Check in was easy and quick.
No carpet was a surprise but understandable. Good place to stay. If we come this way again we will stay here again.
Comment from Hotel Management
9 Jun 2023 by monty, Hotel Management
Hello Terrah, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. We are very Happy to give you best service again and again, Thank you for giving us good ratings about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
by A verified traveler
Posted 4 Jun 2023
The guy the front desk was helpful during our stay. The location was conveniently close to the main roads we used for our adventures. Wasnt loud at all either
Also the AC blasted so cold during our stay lol
Comment from Hotel Management
4 Jun 2023 by Monty Patel, Hotel Management
Thank you Rachael for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
