Ratings based on 693 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Not terrible but our room stank and they said they would clean it and never did. Couldn’t place the smell and had to keep the window open the entire time. Hot tub out of order and pool dirty and cold. Area around the hotel has very little dining and no bars or entertainment. Homeless encampment across the road from the hotel. Not a safe area to walk after dark.
by A verified traveler
Posted 15 Mar 2024
Loved it
Comment from Hotel Management
20 Mar 2024 by Chris , Hotel Management
Enahi thank you very much for staying with us at the Candlewood Suites San Antonio Downtown. We love that you loved your stay and the 5 out of 5 rating. Hope to see you in April for Fiesta.
by A verified traveler
Posted 14 Mar 2024
It’s at a perfect location. We absolutely love staying here and will definitely be back again.
Comment from Hotel Management
20 Mar 2024 by Chris , Hotel Management
Edelmira thank you very much for sharing your experience at Candlewood Suites San Antonio Downtown with us and your continued patronage. We hope to see you for Fiesta 2024 in April.
by A verified traveler
Posted 6 Mar 2024
There was a tiny roach infestation. It was too late to move.
Comment from Hotel Management
20 Mar 2024 by Chris , Hotel Management
Sterling very sorry to hear about your poor experience. Please allow us another opportunity in the near future to show that your stay is not our typical stay.
by A verified traveler
Posted 1 Mar 2024
Ability to accommodate last minute booking
Comment from Hotel Management
20 Mar 2024 by Chris , Hotel Management
Vanessa thank you very much for choosing Candlewood Suites San Antonio Downtown. We're happy to accommodate you last minute and hope to be there for you in the near future.
by A verified traveler
Posted 13 Feb 2024
Really disappointed with the stay here. To start AC wasn’t working and told no more rooms move(then magically found one after she saw herself ac not working after some hours but told I can move but can’t watch tv and no curtains), then not enough toilet paper, no chair (when asked for a chair for the desk told by front manager she doesn’t know where those are),main coffee machine stopped working next day and not fixed for entire trip, bed unstable as one of the legs of the bed was damaged ( they took some cardboard coasters and put under it. Now, seeing additional charge after leaving to my card for additional night(card was charged at check in for entire stay), waiting to see what happens. Chris the general manager seems helpful but still waiting to see the outcome.
Comment from Hotel Management
20 Mar 2024 by Chris , Hotel Management
Nicholas thank you very much for sharing your experience with us, Sorry to hear that we failed to meet or exceed your expectations. I hope you will give us another chance in the near future.
by A verified traveler
Posted 11 Feb 2024
Our room was clean, comfortable and well stocked. We stayed 2 nights and were very pleased with the hotel.
Comment from Hotel Management
20 Mar 2024 by Chris , Hotel Management
Richard Thank you very much for staying with us during your visit to the Candlewood Suites Downtown San Antonio. We love the 5 out of 5 rating and the great review. Hope to see you soon!
by A verified traveler
Posted 10 Feb 2024 on Hotels
Wonderful experience!!!
Comment from Hotel Management
20 Mar 2024 by Chris , Hotel Management
Carlton thank you very much for choosing to stay at the Candlewood Suites San Antonio Downtown! We appreciate you taking the time out to share your experience and give us such a great score.
by A verified traveler
Posted 26 Jan 2024
by A verified traveler
Posted 24 Dec 2023
