Ratings based on 504 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
I always love the stay here
by A verified traveler
Posted 29 May 2024
The breakfast area attendant was very friendly and accommodating. The front desk staff was friendly as well!
Comment from Hotel Management
30 May 2024 by Management , Hotel Management
Thank you for the rating, we hope to make your next visit 10 out of 10.
by A verified traveler
Posted 29 May 2024
Professionalism was key!!
Comment from Hotel Management
30 May 2024 by Management , Hotel Management
Thank you for staying with us. We are excited to see that you enjoyed your stay. We look forward to your next stay. Have a great day!
by A verified traveler
Posted 26 May 2024
Friendly customer service
Comment from Hotel Management
30 May 2024 by Management , Hotel Management
Thank you for staying with us. We are excited to see that you enjoyed your stay. We look forward to your next stay. Have a great day!
by A verified traveler
Posted 12 May 2024
The gentleman that checked us in was very kind!
Comment from Hotel Management
13 May 2024 by Management , Hotel Management
Thank you for the awesome rate and review. We hope to see you again soon!
by A verified traveler
Posted 16 Mar 2024
The staff was very accommodating. We asked for a couple of things, and they supplied what we needed~~immediately. Always cordial.
Comment from Hotel Management
18 Mar 2024 by Management , Hotel Management
Thank you for you rate and review, we hope to make your next visit 5 of 5.
by A verified traveler
Posted 15 Mar 2024
This was the absolute worst hotel I’ve stayed. Our first room was truly disgusting and the second room while better was still not as clean as it should be. The customer service was horrendous as well. I can see why this hotel is in the condition it is with the current management. She did not care about our poor experience and only did anything because she felt she had to do so. She was disrespectful and just made excuses for the terrible rooms or bad customer service.
Comment from Hotel Management
15 Mar 2024 by Avani Patel, Hotel Management
Thank you for taking the time to go over the issues experienced. We are deeply sorry that we fell short on our usual high standards. We want all of our guests to experience great service and clean rooms.
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Management , Hotel Management
Thank you for the great rating and for choosing us!
by A verified traveler
Posted 4 Feb 2024 on Orbitz
Not the cleanest
Comment from Hotel Management
6 Feb 2024 by Manager, Hotel Management
We are sorry if there were was an issue during your stay. If you had let us know we would have done all we could to correct it. Thank you for your feedback. Hope you can give us the opportunity for a better experience.
by A verified traveler
Posted 4 Jan 2024
The property was located close to our destination in San Antonio.
However, Google did not take us directly to the property even though we entered the exact address, AND we had to do a 6 mile interstate loop to get back to the property. Probably just a glitch from Google that can be remedied.
The breakfast at the property was well done with very attentive and kind staff helping at every turn. Room was full at the time we went, but everyone seemed to be getting what they needed, and fresh food was coming out regularly. This is one of those times when it appeared that people really care about how they do their job, and how it makes others feel. Great experience.
Comment from Hotel Management
6 Feb 2024 by Manager, Hotel Management
Thank you so much for your feedback. Our address is best entered as: Best Western Plus San Antonio East, 8669 Interstate 10 East, Converse, TX 78109. Apple maps may have issues, we have not seen issues with Google. Often a Welcome Text Message is sent that has the exact link to Google Maps. We are glad you enjoyed breakfast and the rest of your experience. We hope to see you again.
