Ratings based on 499 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
The gentleman that checked us in was very kind!
Comment from Hotel Management
13 May 2024 by Management , Hotel Management
Thank you for the awesome rate and review. We hope to see you again soon!
by A verified traveler
Posted 16 Mar 2024
The staff was very accommodating. We asked for a couple of things, and they supplied what we needed~~immediately. Always cordial.
Comment from Hotel Management
18 Mar 2024 by Management , Hotel Management
Thank you for you rate and review, we hope to make your next visit 5 of 5.
by A verified traveler
Posted 15 Mar 2024
This was the absolute worst hotel I’ve stayed. Our first room was truly disgusting and the second room while better was still not as clean as it should be. The customer service was horrendous as well. I can see why this hotel is in the condition it is with the current management. She did not care about our poor experience and only did anything because she felt she had to do so. She was disrespectful and just made excuses for the terrible rooms or bad customer service.
Comment from Hotel Management
15 Mar 2024 by Avani Patel, Hotel Management
Thank you for taking the time to go over the issues experienced. We are deeply sorry that we fell short on our usual high standards. We want all of our guests to experience great service and clean rooms.
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Management , Hotel Management
Thank you for the great rating and for choosing us!
by A verified traveler
Posted 4 Feb 2024 on Orbitz
Not the cleanest
Comment from Hotel Management
6 Feb 2024 by Manager, Hotel Management
We are sorry if there were was an issue during your stay. If you had let us know we would have done all we could to correct it. Thank you for your feedback. Hope you can give us the opportunity for a better experience.
by A verified traveler
Posted 4 Jan 2024
The property was located close to our destination in San Antonio.
However, Google did not take us directly to the property even though we entered the exact address, AND we had to do a 6 mile interstate loop to get back to the property. Probably just a glitch from Google that can be remedied.
The breakfast at the property was well done with very attentive and kind staff helping at every turn. Room was full at the time we went, but everyone seemed to be getting what they needed, and fresh food was coming out regularly. This is one of those times when it appeared that people really care about how they do their job, and how it makes others feel. Great experience.
Comment from Hotel Management
6 Feb 2024 by Manager, Hotel Management
Thank you so much for your feedback. Our address is best entered as: Best Western Plus San Antonio East, 8669 Interstate 10 East, Converse, TX 78109. Apple maps may have issues, we have not seen issues with Google. Often a Welcome Text Message is sent that has the exact link to Google Maps. We are glad you enjoyed breakfast and the rest of your experience. We hope to see you again.
by A verified traveler
Posted 27 Nov 2023
It took a while for front counter clerk to come up front when we arrived in the evening. While the lobby and halls are updated, the linens and wall plates are outdated. The pillows were horrible and my wife and I both had headaches and sore necks from them. The breakfast was actually very good.
by A verified traveler
Posted 25 Nov 2023
They are always so accommodating! I was offered and accepted a full Thanksgiving Day plate of food from the front desk lady. I was so thankful. They really take care of their guests.
by A verified traveler
Posted 5 Nov 2023
Comment from Hotel Management
7 Nov 2023 by Management , Hotel Management
Thank you for the rating, we hope you give us the opportunity to make your next visit 5 of 5.
by A verified traveler
staff went the extra mile....
Posted 29 Oct 2023 on HotelsI left behind an important item upon checkout. I received a personal call to notify me of the list item. I was able to swing by and retrieve the item at the front desk. I appreciated the extra personal attention! thank you!
Comment from Hotel Management
1 Nov 2023 by Management , Hotel Management
Thank you for the glowing review and for choosing us. We are happy to hear that you were able to retreive your beloginings in a timely matter. We try are best to give every guest personal attencion.
