Ratings based on 955 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The room looked tidy, but as soon as we walked in it smelt like vape smoke, or just smoke in general. When we had the ac off & on it smelt like wet feet/ smelly feet. The hotel was nice it was just the room smelt like old cigarette or vape smoke, but the customer service was good.
Comment from Hotel Management
20 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Sarah! We sincerely apologize for the unpleasant odor you encountered in your room. Maintaining a fresh and clean environment is essential to us, and we regret that we fell short of your expectations in this regard. We will immediately investigate the issues you raised regarding the smell of smoke and ensure that appropriate measures are taken to address them effectively. Additionally, we will reinforce our cleaning procedures to prevent any lingering odors in the future. Thank you for acknowledging the positive aspects of our customer service, and please be assured that your feedback will be instrumental in improving our overall guest experience. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Luis! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 17 May 2024
Oo
Comment from Hotel Management
17 May 2024 by CC - Guest Relation Manager, Hotel Management
Hi Kimberly! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
by A verified traveler
Posted 16 May 2024
Had a great stay
Comment from Hotel Management
16 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Aubry! Thank you for sharing your experience. We are delighted to hear that you had a great stay with us.Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent visit. Thank you for choosing our hotel.
by A verified traveler
Posted 15 May 2024
Everything was what youd expect for the price
Comment from Hotel Management
15 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Aaron! Thank you for sharing your feedback. We're glad to hear that your experience met your expectations in terms of value for the price paid. Providing a comfortable and satisfactory stay for our guests at a reasonable price is important to us, and we're pleased that we delivered on that promise. If you have any further comments or if there's anything we can improve upon, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 14 May 2024
We like it. If we travel again, this will be our choice.
Comment from Hotel Management
15 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jala! We're thrilled to hear that you enjoyed your stay with us and that our hotel has become your preferred choice for future travels. Your satisfaction and loyalty mean the world to us, and we can't wait to welcome you back for another wonderful stay whenever your travels bring you our way again. Thank you for your kind words and for choosing us as your accommodation.
by A verified traveler
Posted 12 May 2024
Good hotel
Comment from Hotel Management
15 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi leonel trevino! Thank you for your positive feedback about our hotel. We're pleased to know that you had a good experience during your stay with us. Providing a comfortable and enjoyable stay for our guests is our priority, and we're glad we met your expectations. We look forward to welcoming you back for another pleasant stay in the future.
by A verified traveler
Posted 11 May 2024
Good hotel
Comment from Hotel Management
15 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi leonel trevino! Thank you for your positive feedback about our hotel. We're pleased to know that you had a good experience during your stay with us. Providing a comfortable and enjoyable stay for our guests is our priority, and we're glad we met your expectations. We look forward to welcoming you back for another pleasant stay in the future.
by A verified traveler
Posted 8 May 2024
For the price it was good. It had a few small issues. 1.customer next door smoking marijuana. 2. Toilet broke andxwas only partially fixed.
Comment from Hotel Management
15 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Colleen! Thank you for sharing your feedback on your recent stay. We apologize for the inconvenience caused by the issues you encountered during your visit. It's disappointing to hear about the disturbance from neighboring guests and the problem with the toilet. We take such matters seriously and will address them promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.
by A verified traveler
Posted 6 May 2024
Room 110: Carpet and bathroom floor was dirty. There was hair in the bathtub when I checked in on 5/3/24. There was flies, mosquitoes and knats in the room. The attendant on the early morning of of 5/5/24 wasn’t very friendly when checking out. He was too concerned being on his cell phone.
Comment from Hotel Management
6 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Marcquel! We apologize for the cleanliness issues you encountered during your stay, as well as for any inconvenience caused by the presence of flies, mosquitoes, and gnats in your room. Ensuring a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. Your feedback regarding the unfriendly attitude of the attendant during check-out will be addressed with our team to ensure that all staff members provide courteous and attentive service to our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly.
