Ratings based on 959 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Nice staff people and the manager too
Comment from Hotel Management
20 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi leonel treviño! Thank you for your positive feedback. We're delighted to hear that you found both our staff and manager to be nice. Our team works hard to ensure every guest has a pleasant experience. We look forward to hosting you again soon.
by A verified traveler
Posted 19 Jun 2024
The staff people is very nice
Comment from Hotel Management
20 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi leonel treviño! Thank you for your kind words about our staff. We are pleased to hear that you found them very nice. Our team strives to provide excellent service to all our guests. We look forward to welcoming you back on your next visit. Safe travels!
by A verified traveler
Posted 19 Jun 2024
They give me a very nice room
Comment from Hotel Management
20 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi leonel treviño! Thank you for sharing your positive experience. We're glad to hear that you enjoyed your room. Our team strives to provide comfortable accommodations for all our guests. We look forward to welcoming you back in the future.
by A verified traveler
Posted 18 Jun 2024
Love it clean amd friendly
Comment from Hotel Management
20 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Brittany! Thank you for your kind words. We're delighted to hear that you found our hotel clean and our staff friendly. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 16 Jun 2024
Clean & comfy
Comment from Hotel Management
17 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jazmin! Thank you for your positive review! We're thrilled to hear that you found your stay clean and comfortable. Providing a cozy and welcoming environment is our priority, and we appreciate your feedback. If there's anything else we can do to ensure your future stays are just as enjoyable, please let us know. We look forward to welcoming you back for another 5-star experience soon! Safe travels!
by A verified traveler
Posted 15 Jun 2024
It was fine. It was clean, quiet, and reasonably priced
Comment from Hotel Management
17 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kalysta! Thank you for your feedback. We're glad to hear that you found the accommodations clean, quiet, and reasonably priced during your stay. We are always striving to improve, so if there are any specific areas where we can enhance your experience and earn a higher rating next time, please feel free to let us know. Your input is valuable to us, and we hope to welcome you back for an even better stay in the future.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
17 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Sara! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
by A verified traveler
Posted 12 Jun 2024
Was there for a few days and it was ok for the time needed.
Comment from Hotel Management
13 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kimberly! Thank you for your feedback. We are glad to hear that your stay was satisfactory for the duration needed. If you have any specific suggestions or comments on how we can improve your experience, please feel free to share. We hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel.
by A verified traveler
Posted 12 Jun 2024
Rooms need to be checked up before give it away
Air wasn’t working
We get a different room
Comment from Hotel Management
13 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Antonio! Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioning in your initial room. Ensuring that all amenities are in proper working order before guest arrival is a priority, and we regret that this was not the case during your stay.We are glad to hear that you were provided with a different room, and we will address this oversight with our maintenance team to prevent future occurrences. Your comfort is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing this matter to our attention.
by A verified traveler
Posted 7 Jun 2024
They were no help when any questions were asked
Comment from Hotel Management
9 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi MELISSA! We apologize for any inconvenience you experienced with our staff's assistance during your stay. We strive to provide excellent service and are disappointed to hear that we fell short of your expectations. Your feedback is valuable to us, and we will use it to improve our services and ensure better guest experiences in the future. If there are any specific issues you would like us to address, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.
