Ratings based on 217 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Great property, spacious rooms and friendly staff.
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Dear OMAR, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Chaitan Mugili, GM
by A verified traveler
Posted 24 May 2024
Great location, right in the center of everything.
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Dear Robert, I'm glad that our location was well suited to your visit. It was our pleasure hosting you and we hope to welcome you back soon. Best, Chaitan Mugili, GM
by A verified traveler
Posted 23 May 2024
Beautiful hotel- parking is a nightmare! Valet parking is $45/night! Or you could pay $17.50 for two hours of parking?
Comment from Hotel Management
23 May 2024 by GM, Hotel Management
Dear Sharon, I am glad we provided you with a five-star experience while visiting San Antonio despite the 'sticker shock' of the parking options in the area. In the Riverwalk Area, as in most large cities, parking is valued at a premium and fees are required for the upkeep of the parking areas. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Chaitan Mugili, GM
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Dear Larry, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Chaitan Mugili, GM
by A verified traveler
Posted 21 May 2024
i will stay again at this property
Comment from Hotel Management
22 May 2024 by GM, Hotel Management
Dear Khaled, We are absolutely thrilled to learn that you had such a fantastic experience that you would choose to stay with us again! Your generous feedback will be shared with our entire team, who are dedicated to ensuring our guests feel at home. We sincerely appreciate your support and look forward to welcoming you back very soon. Best, Chaitan Mugili, GM
by A verified traveler from Corpus Christi
Posted 21 May 2024
Loved my city view ! Busy yet surprisingly quiet .
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Dear Skylar, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Chaitan Mugili, GM
by A verified traveler
Posted 20 May 2024
Beautiful and new property in the middle of all the historical San Antonio downtown. We were in the last floor #20... the view, cleanliness and amenities of the room were on point. The staff of this property were nice and ver ly helpful. I will definitely recommend this hotel and i will comeback. The Watson 1 rooftop bar is stunning and great atmosphere. Christian from front desk was so professional, Tyler also did great from front desk.
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Dear Jose, Reviews just don't get any better than this one. Thank you so much for your support of our Hotel and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back! Best, Chaitan Mugili, GM
by A verified traveler
Posted 19 May 2024
I love that everything was Convenient
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear james, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Chaitan Mugili, GM
by A verified traveler
Posted 19 May 2024
Housekeeping sucks and no bell hop for the price at check out is wild. An I never got my wake up call
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Gina, I apologize for our lack of follow-through and assure you it was not our intent. We absolutely care about our guests, and the staff works very hard to try and make every customer happy. Unfortunately, sometimes, our efforts fall short despite our best intentions. I am sorry we let you down, and I will review your comments with our team to foster improvement. We hope to better serve you on a future visit. Sincerely, Chaitan Mugili, GM
by A verified traveler
Posted 18 May 2024
Very sleek, great customer service, convenient, very clean
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Philip, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Chaitan Mugili, GM
