Ratings based on 968 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
I stayed at the Pearl on the Concho because my AC was out in my apartment, it's been out since Sunday afternoon sometime and here it is Tuesday evening and my AC is still out in my apartment. But I will be staying at my apartment this evening. But the Pearl on the Concho is a walk back in historical San Angelo, awesomeness!
Comment from Hotel Management
5 Jun 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear Waymon,We are so glad you chose to stay with us, but I am so sorry about the AC in your apartment! This is an awful week to be without it. If we can be of any assistance, please let us know.Thank you again for your kind words!Shelley JenkinsGeneral Manager
by A verified traveler
Posted 3 Jun 2024
Great stay! Thanks
Comment from Hotel Management
4 Jun 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear Shannon - Thank you so much for your rating and kind words. It means a lot to us. We hope you will come back and see us again soon.With Warm Regards,Shelley JenkinsGeneral Manager
by A verified traveler
Posted 3 Jun 2024
Great place front desk lady amazing.
Comment from Hotel Management
3 Jun 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear Iliana - Thank you so much for taking time to share your experience. We are so glad you enjoyed your time with us and hope to see you again soon!With Warmest Regards,Shelley JenkinsGeneral Manager
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear Karen,Thank you for taking time to rate our hotel. I hope you will come back and give us the chance to provide you with a great stay.Respectfully,Shelley JenkinsGeneral Manager
by A verified traveler
Posted 24 May 2024
This was a hidden gem. The place is unique with a pool in the center of the rooms great for families.
Comment from Hotel Management
25 May 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear John - Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your time with us and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager
by A verified traveler
Posted 17 May 2024
Great breakfast
Comment from Hotel Management
20 May 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear Isaac,Thank you for taking time to rate our hotel. We appreciate your feedback and are so glad you enjoyed your stay! We hope you will come back and see us again soon.With Warm Regards,Shelley JenkinsGeneral Manager
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
15 May 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear Diane,Thank you for taking time to rate our hotel. We appreciate your feedback and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear Razvan,Please accept my apology for any issues you experienced during your stay. We strive to provide all of our guests a great stay, and I regret we fell short. I hope you will give us another chance to provide you with a better experience.Respectfully,Shelley JenkinsGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear Gloria,Please accept my apology for any issue you experienced during your stay. We want everyone to have a great stay, and I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by Shelley Jenkins - General Manager, Hotel Management
Dear Sylvia,Thank you for taking time to rate our hotel. We appreciate your feedback! Please come back and stay with us again soon.With Warm Regards,Shelley JenkinsGeneral Manager
