Ratings based on 87 Verified Reviews
3.3 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Dissatisfaction
Posted 20 Jan 2024 on HotelsPros: Great Food nice pools
Cons: No wifi the and the front desk people are rude. Also far from all the main attractions this hotel is pretty much a motel with me ce pools. Don't recommend at all.
Comment from Hotel Management
27 Jan 2024 by Managment, Hotel Management
Dear Cesar O,Thank you for sharing your feedback on Decameron San Luis. We apologize for the inconvenience you experienced regarding the lack of WiFi and the behavior of our front desk staff. We understand that the distance from the main attractions might not have met your expectations. We appreciate your comments on the food and the pools. Your feedback will be shared with the team for improvement. We hope to have the opportunity to welcome you back in the future to provide a better experience.Sincerely,Octavio BentGeneral ManagerDecameron San Luis
by A verified traveler
Posted 13 Jan 2024
not worth it.
Comment from Hotel Management
19 Jan 2024 by Managment, Hotel Management
Dear Mr. IckelThank you for your review, Ickel. We are sorry to hear that you found Decameron San Luis not worth it. We appreciate your feedback and will take it into consideration. Our goal is to continuously improve and provide the best experience for our guests. If there is anything specific you would like to share or discuss, please don't hesitate to reach out to our customer service team. We value your opinion and hope you will consider staying with us again in the future.Best Regards,Octavio Bent ZapataGeneral Manager
by A verified traveler
Posted 27 Feb 2022
Well kept up property.
We were disappointed that we could no longer stay at 1 and play at the other 5 resorts.
Comment from Hotel Management
14 Mar 2022 by Octaivo Bent, Hotel Management
Dear Guest,
On behalf of all the Decameron San Luis hotel, we want to thank you for let us know your opinion, which is very important to us.
We are glad to know that you have enjoyed the services and options offered by our hotel.
We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations.
Best Regards,
by A verified traveler
Posted 4 Dec 2021
they will not let you make dinner resevations on your 1st day , and every morning at 7am i had to go to desk to make a dinner reservation and then at 8am to reserve for the show, they do not have enough space for the ala carte restaurant and force u to eat in a buffet , it was horrible experience , not a good place for a vacation
by A verified traveler
Posted 29 Nov 2021
by A verified traveler
Posted 15 Apr 2019
by A verified traveler
Posted 13 Apr 2019
Muy buena atención , bien la
Comida , esperamos regresar
by A verified traveler from Montréal
Posted 13 May 2018
Worst experience ever. We had our honeymoon completely ruined by this « resort ». The so called beach is about 15 meters long and is filled with huge rocks that made it impossible for us to cross. The hotel staff was arrogant, the food disgusting, the room was small without a mirror (only the frame), only one lamp out of the two was working... We though at least we will chill at the disco... No! The disco is under reconstruction. When we mentioned to the manager of the resort the photos from Expedia, he said he had spoken to them about taking down some of those pictures as they dont represent the current state of the resort. We will file a complaint, dont go to this resort... I have been to 2 star hotels much better than this!
by A verified traveler
Posted 10 May 2018 on Hotels
Good place for a family or those who like cruise ship type vacations with all the food you can eat, etc. Construction on street keeps beach from being more enjoyable, temporary problem. Rooms are standard, no frills.
by A verified traveler
Awful hotel , terrible facilities
Posted 17 Apr 2018Booked for 4 nights, only stayed for 1.
Checked quickly as possible and returned to Cartagena
