Ratings based on 246 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
The AC didn’t work much, there was no hot water, and one of the specialty restaurants didn’t have AC. we voiced concern to management and they didn't do anything
by A verified traveler
Posted 2 Mar 2024
The ocean swimming pool is great, really great. The papercups, the restaurants, the staff, the lack of flexibility of all the staff, the lack of towels, dinning options, etc. Are far from good.
There is no flexibility, what so ever, for an early check in. There is zero flexibility on beach times. The bar alternatives aren't great. It took them 40 minutes to get me a towel on the first day, even after I had to wait until 1500 to do the check-in. On the second day, and on the third, I didn't get any towels in my room.
The rooms are full of rust.
All in all, price/quality is good, and the beach is just amazing. The service is just not good at all.
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
6 Feb 2024 by Subgerente, Hotel Management
Gracias por brindarnos una calificación!!
by A verified traveler
Posted 29 Jan 2024
terrible food, and bad service, the only good thing is the location and the nightly shows , i won't come back until it gets a new management, the checking process is a really nightmare, uncomfortable experience
Comment from Hotel Management
6 Feb 2024 by Subgerente, Hotel Management
Dear Carlos,Thank you for sharing your review of the Decameron Aquarium hotel. We're sorry to hear about the issues you experienced with the food and service. However, it's great to hear that you enjoyed the hotel's location and nightly shows. We value your feedback and will take it into consideration. We apologize for any inconvenience you had during the check-in process. We hope to have the opportunity to welcome you back in the future with improved management.Best regards,Suelen Barker NewballAssistant Manager
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
6 Feb 2024 by Subgerente, Hotel Management
Gracias por brindarnos una calificación!!
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
6 Feb 2024 by Subgerente, Hotel Management
Gracias por brindarnos una calificación!!
by A verified traveler
Posted 14 Dec 2023 on Hotels
Comment from Hotel Management
6 Feb 2024 by Subgerente, Hotel Management
Gracias por brindarnos una calificación!!
by A verified traveler from Hackensack
Posted 27 Oct 2023
Given the price, the property is in serious disrepair. The resort boasts “all inclusive” but really the drinks are very generic liquor and the restaurants were closed multiple days during our week long stay forcing us to eat at the buffet. The staff was friendly however it rained heavily and our room was constantly inundated due to leaks on the roof. The shower was painstakingly small had awful water pressure and it took forever for the water to warm up mildly. The hotel is close to the shopping district but the outside is constantly swarmed with locals trying to sell you car rentals/trips/souvenirs.
Comment from Hotel Management
11 Nov 2023 by Karina Lopez Navarro Jefe de Servicio al Huésped. , Hotel Management
Estimado Sr. Jhon, Reciba un cordial saludo del hotel Decamerón Aquarium agradecemos que haya dedicado su tiempo para transmitirnos la experiencia durante su estadía. Nos alegra mucho saber que le haya disfrutado de nuestro hotel la atención del personal. En cuanto a su inconformidad con las bebidas, restaurantes. Extendemos una sincera disculpa. Lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar. Por tanto, estaremos adelantando las soluciones para corregir este tipo de molestias.Finalmente esperamos verle pronto de vuelta en este destino para seguir compartiendo experiencias inolvidables.
by A verified traveler
Posted 27 Oct 2023
Nice buildings albeit old and in need of repairs. It rained and floors got wet and there were leaks in the ceiling. Restaurant and bar staff were nice. The front desk staff rude and uncooperative. The food was average at best. I have been in several All inclusive resorts. This one was the worst. I wouldn’t recommend it and definitely won’t return
Comment from Hotel Management
11 Nov 2023 by Karina Lopez Navarro Jefe de Servicio al Huesped, Hotel Management
Estimado Sr. Jorge, Reciba un cordial saludo del hotel Decamerón Aquarium agradecemos que haya dedicado su tiempo para transmitirnos la experiencia durante su estadía.Nos alegra mucho saber que le haya disfrutado de nuestro hotel la atención del personal del bar y del restaurante.En cuanto a su inconformidad con la atención de los colaboradores de la recepción. Extendemos una sincera disculpa. Lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar. Por tanto, estaremos adelantando las soluciones para corregir este tipo de molestias.Finalmente esperamos verle pronto de vuelta en este destino para seguir compartiendo experiencias inolvidables.
by A verified traveler
Posted 16 Aug 2023
es hermoso las propiedades en el mar,,las areas bien mantenidas ,los jardines muy bien cuidados,...la comida podria ser mejor:,el staff :excelete ,,inside restaurantes ,muy organizados,siempre pendientes del turista,,,la recreacion buensima,
Comment from Hotel Management
25 Aug 2023 by Subgerente, Hotel Management
Estimada Sra. OlgaAgradecemos mucho el puntaje perfecto que nos dio y la reseña que escribió de su estadía, nos enorgullece también saber que nuestro personal transmite los objetivos de esta compañía que son brindar experiencias inolvidables a nuestros huéspedes.Anímese a volver con nosotros, le estaremos esperando con una gran sonrisa y la mejor disposición.¡Feliz día!SaludosSuelen Barker Newball
