Ratings based on 199 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Excelent
Comment from Hotel Management
20 Apr 2024 by Hotel Management, Hotel Management
¡Qué alegría saber que tu estadía en Bolontiku Hotel Boutique y Spa fue excelente! Agradecemos sinceramente tu calificación perfecta y su amable comentario. ¡Esperamos tenerte de vuelta pronto para seguir haciendo de tus experiencias con nosotros algo inolvidable! ¡Gracias por elegirnos y por compartir tu satisfacción!
by A verified traveler
Posted 27 Mar 2024
Limited dining, the food was not good
Comment from Hotel Management
29 Mar 2024 by Recepcion , Hotel Management
Hello Luis, we are sorry that the food was not to your liking, can you give us more information so we can improve it?
by A verified traveler
Posted 3 Mar 2024
Great experience, wonderful organization, fantastic service, beautiful room
Comment from Hotel Management
29 Mar 2024 by Recepcion , Hotel Management
Hello, thank you very much for the comment, we love to pamper you.
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by Hotel Bolontiku , Hotel Management
Good morning, we are very sorry for the inconvenience, we will be working in the mentioned areas.
by A verified traveler from New York
Posted 2 Jan 2024
I never give a bad review but this property was so promising and some of the staff and the room along with room facilities were just so disappointing!
First of all lets talk about the positives, you get picked up from Flores on a lovely boat that takes you across the bond to the hotel, as you get off the boat, they give you a drink, the check in area is near a bar and restaurant everything seems dreamy!
Then you start to check in. the people at the check in desk photo copy your credit card along with your ID, they will have that on record forever now. I hope that's kept somewhere safe!
Secondly I asked at checkin "where we can get our guide to pick us from to visit Tikal?" the front desk employees frowned and became hostile to say the least, they said: "you can use our guided tours" now their guided tour for one day costs close to $700 that's more than double than anyone else I spoke to charges.
So I said I would rather use the guide I have, they said, well you have to find your own way as the travel agencies will not find this property! almost sounded like a joke. they were so hostile and rude from this point onwards it was almost comical. I told them that I am using a travel agency that was actually recommended by this hotel when I rang then up weeks ago, the woman at check in started to load the WhatsApp conversation and accessed me of lying.
After that wonderful interaction, we went up to our room, the room had no phone or internet!
by A verified traveler
Posted 6 Nov 2023
Comment from Hotel Management
8 Nov 2023 by Hotel Bolontiku , Hotel Management
Hola, muchas gracias por su puntuacion, los esperamos pronto
by A verified traveler
Great option
Posted 4 Jul 2023 on HotelsExcelente opción de hotel. El servicio en general muy bueno, la comida excelente. El menu es poco variado pero lo que teienen de muy buena calidad. La villa deluxe excelente opción para viaje en familia.
Comment from Hotel Management
14 Jul 2023 by Hotel Bolontiku , Hotel Management
Hola , Gracias por tu comentario, queremos consentirte en el Paraiso de Peten !
by A verified traveler
Posted 2 May 2023
Comment from Hotel Management
8 Nov 2023 by Hotel Bolontiku , Hotel Management
Hola Luis, muchas gracias por tomarse el tiempo de puntuar nuestro servicio es muy importante para nosotros
by A verified traveler
Posted 21 Apr 2023
The quiet and the staff
Comment from Hotel Management
22 Apr 2023 by Recepcion , Hotel Management
Los esperamos muy pronto de regreso en el Paraiso en Peten
by A verified traveler
Best hotel in the area!
Posted 15 Apr 2023 on HotelsAmazing spa resort! Very friendly staff. Great food. And even better views!
Comment from Hotel Management
15 Apr 2023 by Percy, Hotel Management
We are so glad you enjoyed your stay at Bolontiku. Thank you for sharing your comments and hope you come back soon!
