Ratings based on 59 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Plainfield
Posted 2 May 2024
it wass good!
by A verified traveler from Austin
Posted 29 Feb 2024
We were very disappointed with Ataraxy, we could not make it to our trip, my wife was hospitalize suddenly we notify Expidia and the hotel and Expidia was very nice to try to get a credit for us but Ataraxy will not accepted. we had other hotels booked and with the same situation they were understanding and gave us credit. We still are planning our trip but will not stay at Ataraxy. We felt no compassion or sympathy together unseen circumstances.
We appreciate Expidia who did a great job with cancel all our bookings. Thanks
by A verified traveler from Fort Lauderdale
Posted 9 Apr 2023
Nice staff always willing to help. Small room but clean, beds a little old, wifi does not work in rooms.
Comment from Hotel Management
10 Apr 2023 by ecommerce manager, Hotel Management
Dear GuestThank you for leaving us your comment, this helps us to improve our processes and services every day, we will take your suggestions into account and we hope to be able to serve you againBest regardsAtaraxy Family
by A verified traveler
Posted 1 Jan 2023
Really enjoyed my stay. The entire staff were very nice and friendly.
Comment from Hotel Management
17 Jan 2023 by ecommerce Manager, Hotel Management
Dear GuestThank you for your comment, we hope to be able to serve you again.Best regardsAtaraxy Family
by A verified traveler
Posted 19 Nov 2022
Staff ver nice. Room adequate. We had a problem with water leaking into the bathroom from somewhere, so we had water on the floor all the time. The air conditioner couldn’t dry up the humidity in the room. The staff kept coming in to shut the ac off, when we left the room. No hot water for showers. Reason given was, because of Covid.
Very good location, middle of downtown. Lots of restaurants and a very short distance to the beach.
No buffet breakfast, as advertised! Not bad for the money we paid.
Comment from Hotel Management
30 Nov 2022 by ecommerce manager, Hotel Management
Dear GuestWe want to thank you for leaving us your comment, we are sorry for the inconveniences you had during your stay, we are working on them so that these situations do not occur again, regarding breakfast we do not offer buffet but American type.
by A verified traveler
Posted 19 Jul 2022 on CheapTickets
Muy bonito el hotel y bien ubicado. Además salvo el chico de recepción de la mañana que no ayuda en nada todos la gente es muy amable
Comment from Hotel Management
3 Aug 2022 by ecommerce manager, Hotel Management
Apreciado Huésped
Gracias por su comentario, tendremos en cuenta su inconformidad y le adremos solucion,gracias por transmitirlo pues esto nos ayuda a mejorar cada dia.
Saludos
Tatiana Rios M
Ecommerce Manager
by A verified traveler
Posted 17 Jul 2022 on Hotels
Comment from Hotel Management
3 Aug 2022 by e, Hotel Management
Apreciado Huésped
Gracias por su calificación y escogernos durante su estancia en la Isla, esperamos poder atenderla de nuevo.
Saludos
Familia Atarraxy
by A verified traveler
Posted 3 Jul 2022
In short: I do not recommend it. Why? Well, in essence I have the following comments regarding the hotel:
1. The service is actually very good. Quite above average, and that needs to be emphasized. In relation to the attention of the hotel staff and their hospitality I have no complaints.
2. The cleanliness of the bathrooms and common areas is not the best. Moisture stains, smell of paint in the rooms, washbasin, etc.. The restaurant also does not have the best possible cleanliness, the chairs are dirty, the tables are dirty and the floor with clear signs of not having been properly cleaned, dirty windows all the time and everywhere ....
3. The air conditioner leaks water inside the room, which makes the humidity issue even more serious.
In short, the hotel has the potential to be good if they improve the cleanliness and maintenance in general, but as it is now, it is not the best option for the price they ask. I would like to highlight, however, the excellent attention we received from the staff.
Comment from Hotel Management
5 Jul 2022 by Staff Atartaxy, Hotel Management
Gracias por comentar, efectivamente hablado con nuestros colaboradores recordamos su estadía, Y fue el día que había amenaza de Tormenta, razón por la cual, los desayunos se daban directamente en las habitaciones para que los huéspedes se resguardaran y que estuvieran seguros, y ustedes decidieron salir y estarse en el restaurante que no estaba en servicio ya que como tiene zonas exteriores es de alto riesgo bajo tormenta.
ese día se dificulto la limpieza de la zona y del personal aseando, por que las brisas eran constantes y obviamente estarían sucias por el mismo ambiente abierto.
by A verified traveler
Posted 16 Mar 2022
by A verified traveler
Posted 26 Feb 2022
