Ratings based on 44 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Fantastic property with very good service and courteous staff. The restaurant booking is a must -do.
by A verified traveler
Posted 2 Nov 2021 on Hotels
by A verified traveler
Highly recommended
Posted 6 Sep 2021 on HotelsA quiet and comfortable retreat at the end of each day of hot sightseeing! Clean with very comfy (firm, not hard) beds. The breakfast was fabulous. In fact, their farm-to-table restaurant was so good we found it difficult to eat elsewhere!
Everyone was helpful and accommodating.
by A verified traveler
Great Hotel and Restaurant with kind service
Posted 1 May 2020 on HotelsGreat hotel with very solid food options if you aren't feeling super adventurous (nice restaurants don't get better in town). Service really nice and one they even drove us when taxis weren't super available. The one comment for change is that the bed was not great. The first night it was pretty terrible and they gladly swapped the mattress in the morning. Still not great, but this seems like a common shortfall in the country (although our place in Buhara was great!).
by A verified traveler
Good place
Posted 4 Jan 2020 on HotelsBeautiful place in a quiet area of Samarkand but still walkable to the sights. Reception staff helpful, although we were only there one night I did ask for towels which didn't arrive. This maybe as it was New Year all so very quiet. Wi Fi was appallingly bad in the room that needs to be sorted as we all now expect it. Restaurant fabulous!
Comment from Hotel Management
5 Jan 2020 by Guest Relations Department of Platan Hotel., Hotel Management
Dear Mark,
First of all, thank you very much for your choice of Platan Hotel and for taking your valuable time to review your recent stay at Platan Hotel!
We're very glad to hear that you've enjoyed the location of our hotel and our restaurant and that the staff has been found helpful during your stay with us.
With regard your request of towels which hasn't been carried on, we'd like to extend our deep apologies and for any other inconveniences that you've might experience during your stay with us.
Our aim is to ensure that our guests are provided with the best hotel experience during their stay. And such true and honest comments from our guests are valuable, for these are help to improve our service and guest experiences.
Please, rest assured that your thoughts will certainly be brought to the attention of our due departments and persons in charge, to prevent such moments from occurring again, in the future.
Once again, thank you very much!
We'll hope to have another pleasure of welcoming you and guests back to Platan Hotel, to provide you with a better experience.
Warm regards,
Guest Relations Department of Platan Hotel.
by A verified traveler
Posted 21 Nov 2019 on Hotels
Very nice helpful staff. Room was clean and comfortable.
Comment from Hotel Management
24 Nov 2019 by Guest Relations Department of Platan Hotel., Hotel Management
Dear Rika,
First and foremost, thank you very much for your choice Platan Hotel and taking the time to share your recent experience at Platan Hotel with other travellers!
We're very delighted to hear that you had an enjoyable stay with us, that the staff was found helpful and assistive, the room amenities and it's cleanliness lived to your expectations.
We had a true pleasure in being of your service.
With a hope to welcome you and your guests back to Platan Hotel, again in the near future.
With warm regards,
Guest Relations Department of Platan Hotel.
by A verified traveler
Posted 12 Nov 2019 on Hotels
by A verified traveler
Posted 4 Nov 2019
Room was cozy and clean, breakfast was amazing, staff were helpful. Thank you for a wonderful stay.
Comment from Hotel Management
4 Nov 2019 by Guest Relations Department of Platan Hotel., Hotel Management
Dear Ms. Merkel,
First of all, thank you very much for you choice of Platan Hotel and taking the time to review your recent stay at Platan Hotel on Expedia.com!
We're very glad to hear that you've enjoyed your stay with us. That the room and its' amenities, the breakfast and the service by our staff all lived up to your expectations.
It was a true pleasure to have you with us and to be of your service!
We'll look forward to welcome you and your guests back to Platan Hotel again, in the near future.
With warm regards,
Guest Relations Department of Platan Hotel.
by A verified traveler
Posted 6 Jun 2019
We had a modern spacious room (really big) occupied with all that is necessary and more. Big bathroom. Friendly staff, ready to help. The property also has a very good restaurant. Location is nice as well. Well worth the money.
Comment from Hotel Management
8 Jun 2019 by Guest Relations Department of the Platan Hotel, Hotel Management
Dear Guest,
First and foremost, thank you very much for the choice of Platan Hotel during your trip to Uzbekistan and for taking the time to share your recent experience at Platan Hotel with other travellers on Expedia.com!
It's a real pleasure for us to hear that you had an enjoyable stay with us. That you've found our staff to be attentive an ready to help and that hotel room amenities, our on-site restaurant and the location lived up to your expectations.
We were glad to be of your service.
We look forward to welcome you and your guests back to Platan Hotel, again, in the near future.
Sincerely and with the best regards,
Guest Relations Department of the Platan Hotel.
by A verified traveler
Posted 26 Apr 2019
Comment from Hotel Management
3 May 2019 by Guest Relations Department of the Platan Hotel., Hotel Management
Dear Guest,
First of, thank you very much for the choice of the Platan Hotel during your trip to Samarkand and for the positive feedback on your experience at the Platan Hotel!
We are very delighted to know that you've enjoyed your stay with us and hope to have pleasure of welcoming you and your guests back to the Platan again, in the near future.
Sincerely and with the best regards,
Guest Relations Department of the Platan Hotel.
