Ratings based on 398 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from FLUSHING
Posted 13 Jun 2024
Excellent Hotel highly recommend.
by A verified traveler
Posted 8 Jun 2024
It was a great experience and I’ll gladly stay there again whenever I have a chance.
Comment from Hotel Management
11 Jun 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Ms. Mota Thank you very much for your lovely comment! We are very happy to hear that you had a great experience at Bahia Principe Grand Samana. We are honored to know that you plan to stay with us again whenever you have the opportunity.We look forward to welcoming you back and making sure that each of your stays is as wonderful as the last.Kind regards Annie Rijo
by A verified traveler
Posted 7 Jun 2024
We had the best time in Bahia Principe Grand Samana! The staff was extremely nice and helpful. Service was wonderful, we got everything we needed and much more. The place wasn't too busy so it was ideal and not crowded in any of the facilities.
The area is beautiful and you're bound to have a great time spending your vacation there!
Comment from Hotel Management
11 Jun 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Ms. Padan Thank you so much for sharing your wonderful experience with us! We are very happy to hear that you enjoyed your stay at Bahia Principe Grand Samana and that you found our staff friendly and helpful.It is a pleasure to know that the service exceeded your expectations and that you were able to enjoy our uncrowded facilities. We pride ourselves in providing a tranquil and beautiful environment for our guests to have an unforgettable vacation.We look forward to the opportunity to welcome you back for another fantastic stay.Best regards,Annie Rijo
by A verified traveler
Posted 7 Jun 2024
Food options at buffet area were limited. Also there were a lot of flies in the dinning areas
Comment from Hotel Management
7 Jun 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Torres Thank you for sharing your experience with us. We are sorry to hear that the food options at the buffet did not meet your expectations and that you encountered the presence of flies in the dining areas.We take all feedback from our guests very seriously and are already working to improve the variety of our buffet, as well as implement additional pest control measures to ensure a more pleasant and cleaner environment.We appreciate your comments and look forward to the opportunity to welcome you again in the future to provide you with an improved and more satisfying dining experience.Best regards,Annie Rijo
by A verified traveler from Everett
Posted 4 Jun 2024
Very relaxing vacation
Comment from Hotel Management
4 Jun 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Mrs. Saint Thank you very much for sharing your review of your recent stay at Bahia Principe Grand Samana. We are glad to hear that you had a very relaxing vacation. Your satisfaction is our greatest reward.We hope to have the pleasure to welcome you again in the near future and offer you another unforgettable experience.Best regards,Annie Rijo
by A verified traveler from New city
Posted 3 Jun 2024
The property is not what it used to be 5 years ago! It’s no longer my favorite destination because they have a new weird system of Not All Inclusive anymore unless you pay Extra!! No more Shows at night either… will Not be returning ever!!!
Comment from Hotel Management
4 Jun 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Mr. Mena Thank you for sharing your comments about your recent stay at Bahia Principe Grand Samana. We sincerely regret that your experience did not live up to your expectations, especially compared to your previous visits.We understand your frustration with the changes to our all-inclusive system. These adjustments have been made with the goal of offering greater variety and flexibility to our guests. We appreciate your feedback and will work on improving the clarity of our communication so that all of our guests understand the options available.We deeply regret that these changes have affected your perception of our hotel and that you have decided not to return. Your feedback is very valuable to us, and we would like to be able to give you the opportunity to demonstrate that we can provide you with a memorable and positive experience in the future.Kind regards Annie Rijo
by A verified traveler
Posted 2 Jun 2024
Hotel is beautiful and quiet. Great for couples or people who want to relax and rest. Food & drinks needs improvement. Only 2 restaurants were available on our stay.
Comment from Hotel Management
4 Jun 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Mr. Fernandez Thank you for taking the time to share your experience at Bahia Principe Grand Samana. We are glad to hear that you found the hotel nice and quiet, and that you were able to enjoy an ideal environment for couples and people looking to relax and unwind.We regret that the gastronomic offer did not fully meet your expectations during your stay. We are currently working on improving the quality and variety of our food and beverage offerings to ensure that all of our guests have an exceptional dining experience. In addition, some of our restaurants may have been temporarily closed due to renovations or operational adjustments.We greatly value your feedback, as it helps us identify areas where we can improve and provide better service to our guests. We hope to have the opportunity to welcome you back in the future so you can enjoy the improvements we are implementing.Best regards,Annie Rijo
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 31 May 2024
I have to say the property is very clean. The staff definitely are pleasant and helpful .
Comment from Hotel Management
6 Jun 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Mr. Fernandez Thank you for sharing your experience! We are pleased to know that our cleanliness and the friendliness and disposition of our staff made your stay special.We look forward to welcoming you back soon at Bahia Principe Grand Samana to offer you another pleasant stay.Best regards,Annie Rijo
by A verified traveler
Posted 31 May 2024
The staff were wondering, especially the ladies in the SPA very knowledgeable and professional. The food in the buffet was awful. Poor presentation quality.
Comment from Hotel Management
31 May 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Mrs. Soriano We appreciate your choice of Bahia Principe Grand Samana, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. Likewise, we offer our sincere apologies for any inconvenience you may have experienced during your stay.We look forward to welcoming you back. Best regards Annie Rijo
