Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oakville
Posted 15 May 2024
It’s very convenient to take public transportation by train or bus. I recommend it to anyone who wants to travel in Salzburg.
by A verified traveler
Posted 11 May 2024
Very good location, good staff. Complementary water & tea/coffee, chocolate. Rated 4 just because AC wasn’t working.
Comment from Hotel Management
12 May 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,Thank you very much for the excellent rating of our Hyperion Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,
by A verified traveler
Posted 11 May 2024
Rooms were super hot with no proper air conditioning, after complaining, only given a small fan and asked us to open the windown. We couldn't sleeping well. Very disappointed.
Comment from Hotel Management
12 May 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. Of course we hope that one day we will be able to convince you of our H+ Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,Your H-Hotels team
by A verified traveler
Posted 8 May 2024
The staff were amazing. The AC was not working the whole time I was there (three nights). The room was very warm even with a portable fan. I woke up every morning drenched in sweat. Couldn’t fall asleep because the room was so hot.
The wifi kept discounting. I couldn’t open the windows for some air but there was soo much noise and construction around.
Tom was a wonderful staff member. He made sure I had all the information I needed for my stay and was so accommodating. He suggested the fan which I am so grateful for.
Comment from Hotel Management
9 May 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Diana,thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. We apologize for the technical defects in your room and will forward them to our technical department for immediate rectification. Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. Of course we hope that one day we will be able to convince you of our H+ Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,Your H-Hotels team
by A verified traveler from Flushing
Posted 8 May 2024
When I went to breakfast on the first day, I took my own thermos, and it was not allowed to enter the restaurant. The next day, she was very rude and didn't let me get hot water. I was a hotel guest and I paid for breakfast. He and she refused me to get hot water to drink. Will I stay in their hotel again?
Comment from Hotel Management
9 May 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. We are therefore very sorry that our service from the staff, for which we otherwise only receive praise, did not meet your expectations. We will sit down with our team and train here accordingly.Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. Of course we hope that one day we will be able to convince you of our H+ Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,Your H-Hotels team
by A verified traveler
Posted 6 May 2024
Adjacent to main train station and bus station, very convenient.
10 mins walk to bus tour gathering location
Hotel is clean and allow late check out with extra fee
Staff is friendly and helpful. Check in and check out went smoothly.
Buffet breakfast is good and a lot of choices
Comment from Hotel Management
6 May 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,Thank you very much for the excellent rating of our H+ Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,
by A verified traveler
Posted 5 May 2024
Front desk Tom was very courteous and professional. The rest need to learn from him, the other lacked the care and how to help the guests
Comment from Hotel Management
6 May 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,Thank you for taking part in our survey and for giving us such a good rating for our H+ Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team
by A verified traveler
Posted 18 Apr 2024
For the price we paid for this property, I think it’s safe to say we were fully ripped off. The hotel was directly next to the train station being the only positive - outside of the hotel saw homeless everywhere - drinking and doing all sorts, made you feel quite unsafe. The hotel room itself was very very average, it was a hot weekend with no working air conditioning in any of the rooms so quite literally had the most uncomfortable stay possible. To top it off, our shower did not work properly and merely dribbled out - staff told us there was nothing they could do.
Comment from Hotel Management
22 Apr 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. Of course we hope that one day we will be able to convince you of our H+ Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,Your H-Hotels team
by A verified traveler
Posted 13 Apr 2024
Excellent location for the station and the city was within easy walking distance.
Nice clean, modern hotel with friendly staff.
Comment from Hotel Management
13 Apr 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Jean,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,
