Ratings based on 975 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Lovely old hotel, very comfortable, excellent breakfast, staff was friendly and helpful, and the location was perfect for seeing places of interest.
by A verified traveler
Posted 11 Jun 2024
15/10 would stay here again! The kids loved it, it was great with the dogs, easy 5 minute walk to take the shuttle track up to see the fortress. You can walk everywhere and see everything. Excellent views from our room!
by A verified traveler
Posted 9 Jun 2024
I really wanted to like this place. The toilet was dirty under the rim. The shower floor on one end was slippery- upon inspection, it was discolored and it was dirty. We were so jet lagged and tired we decided to not say anything. The second day we didn’t have it cleaned because we had to sleep in. The third day we did leave the room to have it cleaned, and returned to only a made bed. The floors were never vacuumed and there was hair all over the floor. The towels were changed and after showering, I used a towel and found out it had a disgusting booger dried up on it. They have such a potential to be amazing if only they improve their hygiene and cleanliness. And a standing fan in the hot days won’t be that bad either. They don’t have ac and was asked to just open the windows but it was so noisy late into the night and early morning.
by A verified traveler
Posted 3 Jun 2024
Great location in a gorgeous city.
by A verified traveler
Posted 31 May 2024
Lovely hotel in a fantastic location. But in the three days we were there, the internet was not functioning despite attempts by the staff to fix the problem.
Comment from Hotel Management
2 Jun 2024 by Kasererbraeu Team, Hotel Management
Thank you for your feedback.We're delighted to hear that you enjoyed our lovely hotel and its fantastic location. We sincerely apologize for the inconvenience caused by the internet issues during your stay. Despite our staff's efforts to resolve the problem, we understand how frustrating this must have been. Please be assured that we are taking immediate steps to prevent such occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless experience.Best regards from Salzburg
by A verified traveler
Posted 27 May 2024
Great location in the historic area of Salzburg. Just a few minutes walk to main attractions for culture, shopping and dining.
We stayed in two different rooms as we extended our stay by one night. Typical of European accommodation- somewhat smaller than North American rooms. Breakfast - not included - was very good. Staff were friendly and helpful.
Comment from Hotel Management
2 Jun 2024 by Kasererbraeu Team, Hotel Management
Thank you for your kind review!We’re delighted that you enjoyed our great location in the historic area of Salzburg, with its close proximity to cultural attractions, shopping, and dining. We appreciate your understanding regarding the room sizes and are pleased to hear that you found our breakfast very good and our staff friendly and helpful.We hope to welcome you back for another wonderful stay!Best regards from Salzburg
by A verified traveler
Posted 9 May 2024
Great location. A little bit noisy on the room looking out to the walking street but that’s to be expected. Biggest complaint was that there was no charger next to the bed on either side and only 2 in the room and 1 unoccupied in the bathroom.
Comment from Hotel Management
10 May 2024 by Benjamin, Hotel Management
Dear Nancy,Thank you for your feedback! We're glad you enjoyed our great location. We apologize for any noise disturbance from the walking street, but as you mentioned, it's to be expected in such a vibrant area. We'll certainly take your comments about the chargers into consideration for future improvements. We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 2 May 2024
Great hotel in the old town of Salzburg, location is perfect with shopping and dining a short walk away. Room was clean and spacious, highly recommended!
Comment from Hotel Management
5 May 2024 by Benjamin, Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay at our hotel in the heart of Salzburg's old town. It's wonderful to know that our location provided easy access to local shopping and dining options, and that you found your room to be clean and spacious. We appreciate your recommendation and look forward to welcoming you back soon
by A verified traveler
Posted 17 Apr 2024
Lovely place to stay
Comment from Hotel Management
28 Apr 2024 by Altstadthotel Kasererbräu, Hotel Management
Dear Troy,Thank you for your kind words! We're delighted to hear that you found our hotel to be a lovely place to stay.We strive to provide a welcoming and comfortable environment for all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable.We look forward to welcoming you back in the future and providing you with another memorable experience.Warm regards
by A verified traveler from Frisco
Posted 14 Apr 2024
we were amazed at the super perfect location of this hotel! The staff was super friendly and helpful when we needed them. Breakfast was the best of our entire trip. Thank you so much!
Comment from Hotel Management
14 Apr 2024 by Benjamin, Hotel Management
Thank you very much for your wonderful review! We're thrilled to hear that you found our hotel's location to be perfect and that you enjoyed the friendliness and helpfulness of our staff. We're also delighted that you found our breakfast to be the highlight of your trip. Your kind words mean a lot to us. We hope to welcome you back again soon!
