Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
This hotel is old. The staff did not speak any english so we had to translate everything. The room had no view and that was one of the reasons we chose the hotel. The food was not great. They did not accommodate a request to change rooms. The room had a smell to it that we had to endure during the stay. I do not recommend this hotel if you want to have a great experience in Salvador.
by A verified traveler
Posted 21 May 2024
Exceo
Comment from Hotel Management
2 Jun 2024 by Hotel Vila Galé Salvador, Hotel Management
Prezada Sra. Maria,Desde a equipe do Vila Galé Salvador agradecemos a escolha de nosso estabelecimento para sua estadia e seus comentários deixados neste site. Ficamos felizes que tenha gostado de sua estadia no Vila Galé Salvador de forma geral. Desde a gerência iremos parabenizar nossos colaboradores que de alguma forma contribuíram a tornar sua estadia melhor. O nosso objetivo é servir cada vez melhor os nossos clientes, excedendo sempre que possível as suas expectativas, os seus comentários são preciosos e ajudam-nos a corrigir eventuais deficiências e a melhorar o nível dos nossos serviços, que pretendemos sejam de excelente nível.O atendimento de nossos hóspedes e um dos pontos que mais cuidamos dentro do Vila Galé pois sabemos da importância de agradar e fidelizar nossos clientes. Esperamos poder recebê-lo prontamente num dos hotéis Vila Galé em Brasil ou em Portugal. Melhores cumprimentos. Ricardo Almeida, Assistente de Gerência.
by A verified traveler
Posted 25 Mar 2024
We stayed for the ocean view. The property is older, but the location, beach, pool, and the restaurant were wonderful and the staff very helpful and courteous.
Comment from Hotel Management
31 Mar 2024 by Hotel Vila Galé Salvador, Hotel Management
Dear Mr. David,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.
by A verified traveler
Posted 12 Mar 2024 on Hotels
Internet does not work properly, some bad smell in the room (like humidity)
Comment from Hotel Management
16 Mar 2024 by Hotel Vila Galé Salvador, Hotel Management
Dear Mr. Luis,Firstly, we would like to thank you for choosing Vila Galé Salvador for your staying in this city. We are grateful for your comments about your staying published in this website. We are deeply sorry that we did not fulfill your expectations. The situation you describe about the quality of our services is far away from the standards that our chain pretends. Your comments will serve for a compromised investigation in order to find out what happened during your staying and to correct this situation and even plan training for our staff that will improve our services in a short-term future. Once again, we apologize for what happened and we hope you can give us another chance. Kinds Regards, Ricardo Almeida, General Manager Assistant
by A verified traveler
Posted 9 Mar 2024
Did not feel unsafe but warned to be careful. No beach access
Comment from Hotel Management
19 Mar 2024 by Hotel Vila Galé Salvador, Hotel Management
Dear Mr. Daniel,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.
by A verified traveler
Good location needs a room refresher
Posted 8 Mar 2024 on HotelsComment from Hotel Management
19 Mar 2024 by Hotel Vila Galé Salvador, Hotel Management
Dear Mr. Ryan,Firstly, we would like to thank you for choosing Vila Galé Salvador for your staying in this city. We are grateful for your comments about your staying published in this website. We are deeply sorry that we did not fulfill your expectations. your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.
by A verified traveler
Posted 24 Feb 2024
Staff was very attentive!
by A verified traveler
Posted 18 Feb 2024
Loved the breakfast and the hospitable staff. The location was perfect to access Carnival. Lots of security and felt safe. If you're a light sleeper, you'll hear Carnival music in your room until 6am daily. Lol.
Comment from Hotel Management
24 Feb 2024 by Hotel Vila Galé Salvador, Hotel Management
Dear Ms. Kathy,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.
by A verified traveler from Quincy
Posted 8 Nov 2023
Beautiful place beautiful view wonderful people
Comment from Hotel Management
23 Jan 2024 by Ignacio Montejo, Gerente Geral, Hotel Management
Prezado Sr. Leonardo,Obrigado por sua avaliação positiva. Nós apreciamos o tempo que você gastou conosco e ficamos felizes em saber que você teve uma estadia agradável. Nossa equipe está comprometida em fornecer uma experiência excepcional aos nossos hóspedes, e seus comentários são muito importantes para nós. Esperamos vê-lo novamente em breve.Melhores cumprimentos,
by A verified traveler
Posted 29 Oct 2023 on Hotels
