Ratings based on 843 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Naperville
Posted 14 Nov 2023
Terrible experience. Check-in was a total mess for 7 people and 4 rooms. 86 year old placed on a third floor of a building without an elevator. Had to argue to make them correct it. Actually none of the buildings in this Resort are accessible. None of them have elevators although this place was build in 2008 (no excuses that it’s an old property). Distances between rooms, restaurants, pools and lobby are huge, paved with irregular pavers. Wheelchairs are impossible to use due to the irregular surfaces. Internal golf cart system to transport elderly people is offered but waiting times were so long that we gave up using it. Signage providing directions throughout the property are almost non-existent. Impossible to know where you have to go to get to your building. Dozens of people lost throughout the property every day, begging for directions, totally frustrated. Majority of the staff doesn’t seem to be happy, although very few exceptions were very attentive and supportive.
App that is highly recommend by the staff upon check-in is useless. Scheduling of Resort activities is never updated and internal map directions are also outdated. I learned that it doesn’t work because Spain is responsible for keeping it updated, so any local changes to activities have to be informed to Spain by email before they can update the App. Note: Spain is 5 hours ahead in time zone. Total non-sense.
Pools were really good and food and drinks abundant and of good quality. I’ll never go back.
Comment from Hotel Management
29 Nov 2023 by Online Reputation Management - Iberostar Brasil, Hotel Management
Dear guest,First of all, I would like to thank you for let us know about your recent stay here at Iberostar Selection Praia do Forte.We would like to express our sincerest apologies for the inconveniences in your stay. Our hotel really has a very large structure, with 3 swimming pools, 5 restaurants and 3 different blocks of apartments, as well as a convention center, gym and SPA. In the case of clients with mobility difficulties, we give priority to staying in the most centralized apartments, however, to meet this request we always need to check availability.We apologize for the inconvenience due to lack of elevators. We are a company that is committed to the environment and aware of the needs, we prefer to opt for solutions that do not harm the environment. Our reception is always at your disposal for any room change.Regarding the lack of information, we inform you that throughout the resort we have screens available with information and activities carried out at the hotel. Likewise, we recommend downloading our App, where our guests will find all our activities in real time, i-concierge service and all the information they need to make their stay with us even more pleasurable.On the other hand, thank you for praising our exceptional swimming pools, drinks and our gastronomy. We always try their best to go above and beyond for clients. Thank you for your kind comments!I hope we can have the chance to have you in Iberostar Hotels & Resorts once again.Kind Regards,Online Reputation ManagementIberostar Selection Praia do Forte
by A verified traveler
Posted 5 Mar 2023
I had an excellent moment there, it was the best resort all inclusive in my life, amazing food and high quality drinks. I am really happy.
Comment from Hotel Management
6 Mar 2023 by Online Reputation Management - Iberostar Brasil, Hotel Management
Dear guest,Thank you for your kind words and positive feedback! We are so happy to hear that you received such wonderful service while staying at the Iberostar Selection Praia do Forte and that everything was to your liking during your stay. We hope to welcome you back again soon and wish you safe travels in the meantime. Warmest regards,Online Reputation Management Iberostar Selection Praia do Forte
by A verified traveler
Amazing experience
Posted 24 Nov 2022 on HotelsDelicious food, very comfortable room, amazing amenities area. The pool without any kind of animation is the best! Very calm and suitable for relaxing!
Comment from Hotel Management
1 Dec 2022 by Online Reputation Management Iberostar Brasil, Hotel Management
Dear guest,It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Online Reputation Management Iberostar Selection Praia do Forte
by A verified traveler
Posted 1 Jan 2022 on Hotels
by A verified traveler
Posted 19 Oct 2021 on Ebookers
by A verified traveler
Spectacular property
Posted 1 Oct 2021 on HotelsHad a fantastic 4 nights here. Everything first class , service impeccable and so friendly but this is Bahia is the norm. Got and early 10 am checkin and upgrade room w/ double balcony very nice thanks hotels.com. BUT they did not inform us that there is a loud music & voice side and a quiet side. We got the party side and as we’re in our 70’s you’d think it would have been important to mention. Was loud from 9:30 am to 6:30 pm so an afternoon nap was impossible. Buffet choices in English would be nice as Grand Palladium did. So if get room you like this is a superior resort. Food at Bahia & Gormet restaurants truly excellent. Just wish we could’ve seen the smiling faces of staff but masks won’t be forever. Bravo to the people of Brasil as mask up was universal and taken seriously unlike the nonsense here in the USA. And no tipping adds to value unlike what we saw in Mexico. Just hope staff is given a living wage.
Comment from Hotel Management
4 Oct 2021 by Quality Manager Iberostar Brazil, Hotel Management
Dear guest,
Your opinion about our Hotel Iberostar Selection Praia do Forte is very much appreciated.
We are always very happy to receive confirmation that our guests had a wonderful holiday and they left the hotel with good memories
Our combination of competent and friendly service is one of our top priorities and we are constantly working to provide our guests with a genuine experience.
In the same way, we are very happy to know that you felt safe and well taken care of. Through our "How We Care" program, we develop measures to safeguard our employees and guarantee the experience of our guests, implementing new procedures in all our areas. Our goal is to make our guests feel safer than ever and to make them feel as good as ever.
Once again, we appreciate your kind comments and look forward to welcoming you back soon.
Sincerely,
Quality Manager
Iberostar Brazil
by A verified traveler
Iberostar sempre uma boa escolha
Posted 6 Sep 2021 on HotelsUm resort otimo, para ir com familias e amigos. Como há várias piscinas, há opções de mais descanso ou mais agito. A comida e a bebida também é bastante justa com varias opções.
Comment from Hotel Management
8 Sep 2021 by Quality Manager Iberostar Brazil, Hotel Management
Prezado hóspede,
Ficamos felizes em saber que sua estada em nosso hotel Iberostar Selection Praia do Forte lhe proporcionou uma experiência memorável. Buscamos diariamente um padrão de qualidade que alie profissionalismo, eficiência e agilidade, de modo a obtermos a excelência em serviços que é característica presente no Iberostar Hotels & Resorts.
Receber uma avaliação como a sua nos mostra que estamos no caminho certo. Esperamos que retorne em breve e, desde já, nos colocamos à sua disposição para o que necessitar.
Atenciosamente,
Gerente de Qualidade
Iberostar Brasil
by A verified traveler
Posted 28 Aug 2021
The hotel is fantastic ! The food, oh my Gosh ! The food is so good and so fresh, the staff is attentive and kind. We played tennis every day, some courts needs attention ( net was broken and bathroom was dirty). the special restaurants were awesome, we bought 2 bottles of wine with reasonable prices, again , the food and care is amazing. The shows at night were cool too. We watched boogie night, Michael Jackson and Bahia. The spa is very good, they probably need more spa attendants, but the massage was fantastic ! The pool area and activities were great. We had friends staying at Bahia , and we were able to visit several restaurants in both properties. I will definitely return to this hotel. I love I was treated and now I'll try to use Iberostar in Mexico and the Caribbean as well. Kudos to all staff members that made our vacation memorable. Thank you so much !!!!!
Comment from Hotel Management
30 Aug 2021 by Quality Manager Iberostar Brazil, Hotel Management
Dear guest,
First and foremost, we thank you for staying with us at Iberostar Selection Praia do Forte on your first visit to Brazil.
It is an honor to read that you enjoyed your first stay with us so much that you cannot wait to come back, thanks to our outstanding staff, who pampered you and made you feel at home, you can be sure that we will share your positive comments with all of them to recognize their excellent work.
Likewise, we are glad to read that the vast gastronomic offer at our dining venues, and the beauty of our facilities, exceeded your expectations.
We hope to welcome you again in the near future to offer you another amazing experience.
Best regards,
Quality Manager
Iberostar Brazil
by A verified traveler
Posted 2 Aug 2021
The hotel is huge, with several pools and entertainment options of the kids. The service staff is amazing and everything works. If you want to have good time with your family and kids, this is the place to be. However, the hotel is showing some signs that may require renovation soon.
Comment from Hotel Management
3 Aug 2021 by Quality Manager Iberostar Brazil, Hotel Management
Dear guest,
Thank you for taking the time to share your sincere opinion about your recent stay at Iberostar Selection Praia do Forte. We are delighted to know that our staff made you feel very welcomed and comfortable during your stay with us, especially our entertainment team, who always strive to offer our guests different and fun activities.You can be sure we will share your comments with them, and they will be congratulated for providing you with an exceptional service and memorable experiences.
Furthermore, we thank you for sharing your experience as we know that your suggestions will help our future guests to have a memorable experience.
We are looking forward to welcoming you again in the near future.
Sincerely,
Quality Manager
Iberostar Brazil
by A verified traveler
Excelente
Posted 6 Jun 2021 on HotelsCama grande confortavel, quarto amplo e agradável com vista do mar de verdade. Tem uma parte mais barulhenta por causa das atividades de animação, se quiser silêncio e sossego, peça para ficar longe. A comida é otima, muito variada. Os restaurantes temáticos são ótimos e só podem ser reservados a depender do número de diárias que você vai ficar, o que foi uma má notícia pra mim. As bebidas são variadas e muito boas. Alguns garçons te servem na piscina, embora demore bastante às vezes. O SPA é itimo para descansar. As medidas de contenção à covid são realmente levadas a sério
