Ratings based on 740 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Xxxx
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Lucy Ramírez / Gerente de Operaciones, Hotel Management
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel.Agradecemos y valoramos mucho sus comentarios, y los compartiremos con todo nuestro equipo. Sus respuestas servirán de estímulo a todo nuestro personal mientras nos esforzamos por memorar continuamente la calidad de nuestros servicios para ofrecer una experiencia excepcional para nuestros clientes. Siempre es un placer recibir comentarios positivos. Gracias nuevamente por compartir su experiencia, y lo esperamos en su próxima visita la cual será más agradable que la anterior.
by A verified traveler
Posted 8 Apr 2024
Good for sleep and go
Comment from Hotel Management
23 Apr 2024 by Lucy Ramírez / Gerente de Operaciones, Hotel Management
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel.Agradecemos y valoramos mucho sus comentarios, y los compartiremos con todo nuestro equipo. Sus respuestas servirán de estímulo a todo nuestro personal mientras nos esforzamos por memorar continuamente la calidad de nuestros servicios para ofrecer una experiencia excepcional para nuestros clientes. Siempre es un placer recibir comentarios positivos. Gracias nuevamente por compartir su experiencia, y lo esperamos en su próxima visita la cual será más agradable que la anterior.
by A verified traveler
Posted 26 Feb 2024
Staff was great, safe parking lot with attendant.
Comment from Hotel Management
27 Feb 2024 by Four Points Saltillo Staff, Hotel Management
Mr. Benjamin, we are pleased to receive and serve you. We hope you have a good experience at Four Points Saltillo.
by A verified traveler from Argyle
Posted 26 Feb 2024 on Travelocity
Comment from Hotel Management
27 Feb 2024 by Four Points Saltillo Staff, Hotel Management
Sr. Benito, nos complace haber podido ofrecerle un buen servicio durante su estadía. Agradecemos su preferencia y lealtad con Ford Points Saltillo y nuestro Staff.. Esperamos verlo pronto de regreso.
by A verified traveler
Posted 12 Feb 2024
Very good
by A verified traveler
Posted 27 Jan 2024
Na
Comment from Hotel Management
17 Feb 2024 by Lucy Ramírez / Gerente de Operaciones, Hotel Management
Gracias por tomarse el tiempo para contestar nuestra encuesta en línea con sus comentarios. He compartido sus comentarios con mi equipo de trabajo y los he invitado a que le den las gracias por sus amables palabras. Estamos orgullosos de nuestro hotel y de todos los servicios que ofrecemos, estamos muy contentos de que haya disfrutado de su estancia.Estamos trabajando para ofrecerle el mismo tipo de servicio la próxima vez que esté en la ciudad
by A verified traveler
Never again!!!
Posted 23 Jan 2024 on HotelsHallway is very bumpy, bathroom shower do not drain very well all the water came out of the shower we informed the front counter but no one care, The room to dark poor illumination. The only thing good was the bed and water shower pressure. Four Points/ Sheraton is just the name we are not going to stay there next trip.
Comment from Hotel Management
23 Jan 2024 by Lucy Ramírez / Gerente de Operaciones, Hotel Management
Dear Vanessa:We are truly sorry we could not meet your expectations and failed in providing you with a pleasant experience.Your case came up to my attention and I have been working with our team members trying to figure out the issues mentioned. The lack of supervision in our Housekeeping area was clearly noted and there is no valid excuse for this case. Action needs to be taken immediately, and we take full responsibility for your bad experience.We sincerely hope you could give us a second chance for your next stay, we are sure we can demonstrate our effort to improve in any issue you mentioned in your review. I understand your experience was unacceptable, for that I apologize again, and it is my duty to do the best I can for this to never happen again.
by A verified traveler
Pet Friendly
Posted 20 Jan 2024 on HotelsThe hotel is very clean and modern. It has heating which some hotels I have stayed do not. The restaurant had very good food and convenient. worth the price for the stay in the area. Bonus, they accept pets
Comment from Hotel Management
23 Jan 2024 by Lucy Ramírez / Gerente de Operaciones, Hotel Management
Dear Lori:We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 19 Dec 2023
The hotel is poorly maintained. Horrible corridors and carpets. The paint job is terrible. Far away from Sheraton standards
Comment from Hotel Management
22 Dec 2023 by Lucy Ramírez / Gerente de Operaciones, Hotel Management
Dear Guest:We are truly sorry we could not meet your expectations and failed in providing you with a pleasant experience.Your case came up to my attention and I have been working with our team members trying to figure out the issues mentioned. The lack of supervision in our Housekeeping area was clearly noted and there is no valid excuse for this case. Action needs to be taken immediately, and we take full responsibility for your bad experience.We sincerely hope you could give us a second chance for your next stay, we are sure we can demonstrate our effort to improve in any issue you mentioned in your review. I understand your experience was unacceptable, for that I apologize again, and it is my duty to do the best I can for this to never happen again.
