Ratings based on 517 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Lots of indoor activities and services
Comment from Hotel Management
4 Jun 2024 by ChinaFleet, Hotel Management
Hello Minh, Thank you for rating us as 5/5 we are pleased you enjoyed your visit. Kind regards.
by A verified traveler
Posted 31 May 2024
Loved the area, the amenities, the staff were amazing and I will definitely return and recommend.
Comment from Hotel Management
3 Jun 2024 by ChinaFleet, Hotel Management
Hello Anna, Thank you for taking the time to leave us this wonderful review, it is lovely to hear how much you enjoyed your stay and the service you received. We look forward to welcoming you back to the Club in the future. Kind regards.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
30 May 2024 by ChinaFleet, Hotel Management
Hello Victoria, Thank you for rating us as 5/5 we are pleased you enjoyed your visit. Kind regards.
by A verified traveler
Posted 27 May 2024
I liked the space outside.
Our room was good ans staff was polite and friendly.
Comment from Hotel Management
28 May 2024 by China Fleet, Hotel Management
Thank you for taking the time to write us a review and for your great feedback. Kind regards.
by A verified traveler
Posted 19 May 2024
Fantastic facilities in beautiful surroundings. It was a great base for exploring plus the added bonus of several electric charge points.
Comment from Hotel Management
20 May 2024 by ChinaFleet, Hotel Management
Thank you for rating us as 5/5 we are pleased you enjoyed your visit and the facilities. Kind regards.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by ChinaFleet, Hotel Management
Hello Tracy, Thank you for rating us as 5/5 we are pleased you enjoyed your visit. Kind regards.
by A verified traveler
Posted 17 Apr 2024
Local Taxis difficult to get hold off for a night out.
But otherwise a great location once youve negotiated the narrow road and speed bumps to get there
Comment from Hotel Management
17 Apr 2024 by ChinaFleet, Hotel Management
Hello Paul, Thank you for rating us as 5/5 we are pleased you enjoyed your visit. Kind regards.
by A verified traveler
Posted 13 Apr 2024
30 years old building, looks tired and dated and needs a major overhaul. It’s not a country club, it’s a leisure centre with a golf course. Some staff were below what you would expect of a 3 star let alone a 4 star. Would not visit again or return.
Comment from Hotel Management
15 Apr 2024 by ChinaFleet, Hotel Management
Hello Robert, Thank you for your recent feedback, we are disappointed that we felt short of your expectations. Our spacious self catering apartments nestled within 180 acres of beautiful landscape with a large range of facilities available at no additional cost are a huge hit with our other guests. We pride ourselves on our customer service and are generally commended for the high level of service we give. We would have welcomed further feedback on why you felt the service was lower than your expected standard to enable us to further investigate. We sincerely hope you will consider returning in the future. Kind regards.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
15 Apr 2024 by ChinaFleet, Hotel Management
Hello Hannah, Great to hear you had a good experience with us. Kind regards.
by A verified traveler
Posted 7 Apr 2024
Mould in the bathroom, drain issues in the bathroom
Comment from Hotel Management
8 Apr 2024 by ChinaFleet, Hotel Management
Hello Rubina, Thank you for your review and raising the issues you experienced in the bathroom during your stay. We have asked our maintenance team to investigate and this has now been actioned / rectified.We do offer a 24 hour contact number for urgent issues, and all of our apartments have a 'we will fix it' card in them. This card allows you to report any issues that require attention. We hope to welcome you back to the China Fleet Country Club soon. Kind regards.
