Ratings based on 512 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Fantastic facilities in beautiful surroundings. It was a great base for exploring plus the added bonus of several electric charge points.
Comment from Hotel Management
20 May 2024 by ChinaFleet, Hotel Management
Thank you for rating us as 5/5 we are pleased you enjoyed your visit and the facilities. Kind regards.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by ChinaFleet, Hotel Management
Hello Tracy, Thank you for rating us as 5/5 we are pleased you enjoyed your visit. Kind regards.
by A verified traveler
Posted 17 Apr 2024
Local Taxis difficult to get hold off for a night out.
But otherwise a great location once youve negotiated the narrow road and speed bumps to get there
Comment from Hotel Management
17 Apr 2024 by ChinaFleet, Hotel Management
Hello Paul, Thank you for rating us as 5/5 we are pleased you enjoyed your visit. Kind regards.
by A verified traveler
Posted 13 Apr 2024
30 years old building, looks tired and dated and needs a major overhaul. It’s not a country club, it’s a leisure centre with a golf course. Some staff were below what you would expect of a 3 star let alone a 4 star. Would not visit again or return.
Comment from Hotel Management
15 Apr 2024 by ChinaFleet, Hotel Management
Hello Robert, Thank you for your recent feedback, we are disappointed that we felt short of your expectations. Our spacious self catering apartments nestled within 180 acres of beautiful landscape with a large range of facilities available at no additional cost are a huge hit with our other guests. We pride ourselves on our customer service and are generally commended for the high level of service we give. We would have welcomed further feedback on why you felt the service was lower than your expected standard to enable us to further investigate. We sincerely hope you will consider returning in the future. Kind regards.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
15 Apr 2024 by ChinaFleet, Hotel Management
Hello Hannah, Great to hear you had a good experience with us. Kind regards.
by A verified traveler
Posted 7 Apr 2024
Mould in the bathroom, drain issues in the bathroom
Comment from Hotel Management
8 Apr 2024 by ChinaFleet, Hotel Management
Hello Rubina, Thank you for your review and raising the issues you experienced in the bathroom during your stay. We have asked our maintenance team to investigate and this has now been actioned / rectified.We do offer a 24 hour contact number for urgent issues, and all of our apartments have a 'we will fix it' card in them. This card allows you to report any issues that require attention. We hope to welcome you back to the China Fleet Country Club soon. Kind regards.
by A verified traveler
Posted 3 Apr 2024
Everything was perfect again, except sheets provided for spare bed was covered with dog hair. When we phoned the reception, first they said it is late(9pm) and they don’t have it. Then they said give them some time and come and collect from reception, then 5min later they ended up bringing it to our room. That was our second time there. I would go again , as I said everything else was good
Comment from Hotel Management
4 Apr 2024 by ChinaFleet, Hotel Management
Hello, Thank you for your recent review, we are really sorry to hear that the sheets provided for the spare bed weren't of a standard available for you to use.We have raised this with our linen provider as well as our housekeeping team to ensure that they are more diligent with their standards checks.We are glad that the rest of your visit was good and we hope to see you again in the near future. Kind regards.
by A verified traveler
Posted 25 Mar 2024
Really roomy well equipped apartment. Only possible criticism is that the bathroom / toilet was ensuite with the bedroom . . . had someone be using the sofa bed in the living room they would have had to commute through the bedroom.
Huge carpark. Walkable (about a kilometre, up and down hill) to Saltash for buses to Plymouth, or to walk over the bridge and get fabulous views of the Tamar Estuary and Brunel's bridge. (But wouldn't want to walk back from Saltash to the hotel in darkness as part of the lane has no footpath).
Lovely pool / sauna (etc) / gym . . . also (apparently) squash courts and a sports hall (there is presumably a mechanism for booking the last two?). Also - again apparently - a children's play area. Pool had a water slide.
Friendly and efficient staff, and a bistro / bar upstairs in the main building - but our apartment had pretty decent kitchen and cooking facilities so mainly self catered.
Can't fault the place.
Comment from Hotel Management
26 Mar 2024 by ChinaFleet, Hotel Management
Hello Richard, Thank you for leaving us this detailed review. We are pleased to hear you enjoyed your stay and the facilities and thank you for your feedback. Kind regards.
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
22 Mar 2024 by ChinaFleet, Hotel Management
Hello Alan, Thank you for rating us as 5/5 we are pleased you enjoyed your visit. Kind regards.
by A verified traveler
Posted 16 Feb 2024
The staff were absolute fabulous
Comment from Hotel Management
19 Feb 2024 by ChinaFleet, Hotel Management
Hello David, Thank you for taking the time to leave us this great review, it is lovely to hear how much you enjoyed your stay and the service you received. We hope to welcome you back again soon. Kind regards.
