Ratings based on 474 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Our stay was excellent in every way except one. When we were getting ready for bed I saw hair on the pillow case and the sheets did not appear fresh. I went and spoke to the front desk and a fresh set of bedding was taken up to our room. The young lady offered to make the bed for us but my wife and daughter were relaxing on the sofa so I said I’d do it. She was very ni and did not give me the runaround. I’d stay there again.
Comment from Hotel Management
17 May 2024 by AGM , Hotel Management
Dear Martin, Thank you so much for staying with us and for sharing your experience. Your experience with finding a hair in your bed is below our standard. However we are glad to know that it was taken care of and that our staff was able to help you and your family be more comfortable. Again thank you so much for your feedback, we hope to welcome you back again in the near future.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by AGM , Hotel Management
Dear Amber,Thank you so much for sharing your experience. We hope that you come back to visit us again soon!
by A verified traveler
Posted 20 Apr 2024
They allowed us to check in early which was awesome because our flight was changed
Comment from Hotel Management
21 Apr 2024 by AGM, Hotel Management
Thank you for the feedback! We appreciate you!
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
15 May 2024 by AGM , Hotel Management
Thank you for staying with us and for providing this feedback. If there was anything that we could have done to make your stay more comfortable we would love to know how we can improve. Again, thank you so much for staying with us and for sharing your experience. We hope to welcome you again in the near future.
by A verified traveler
Posted 11 Apr 2024
Housekeepers should be advised check out isn’t until 11am. Dont bother the guests until checkout.
Comment from Hotel Management
12 Apr 2024 by AGM, Hotel Management
Troy,Thank you so much for staying with us and for taking the time to leave this review as we know your time is valuable. Your experience with our Housekeeping is below our standard. Your comments have been shared with the appropriate department to prevent any troubles with future guests. We are sorry to hear that your experience was not as expected during this stay. We hope that despite this inconvenience that you consider coming back to stay with us again if travels bring you back to our area. Again, thank you so much for your feedback!
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
10 Apr 2024 by AGM , Hotel Management
Dear Robert,Thank you for your feedback!
by A verified traveler
Posted 7 Mar 2024
Good
Comment from Hotel Management
13 Mar 2024 by AGM , Hotel Management
Thank you for your feedback. We hope to welcome you back in the near future.
by A verified traveler
Posted 25 Feb 2024
Good customer service
Comment from Hotel Management
27 Feb 2024 by AGM, Hotel Management
Thank you for taking a moment to share your experience regarding your recent stay. We are happy to hear that you found the service from our staff good. We strive to provide gracious, caring and engaging service and hope to welcome you back in the near future.
by A verified traveler
Posted 19 Feb 2024
Close to family and airport with nearby restaurants and shops. Stayed for one night to visit family in town before going to Park City.
Comment from Hotel Management
23 Feb 2024 by Ludeen Angilau, Hotel Management
Dear Jenny,Thank you so much for staying with us and for sharing your experience. We're happy that you found our location to be convenient to you during your stay. We hope that you come back to visit us again soon if travels bring you back to our area.
by A verified traveler
Posted 4 Feb 2024
No available water fountain or faucet. The tub looked like it had black mold in the corners.
Comment from Hotel Management
6 Feb 2024 by AGM Ludeen , Hotel Management
Connie,Thank you so much for staying with us and for sharing with us your experience. We know how valuable you time is and we appreciate you taking the time to leave this review. We are sorry to hear that your room did not meet your cleanliness expectations. As these things are important to us and to the guests who are staying in our hotel. We hope that aside from this minor inconvenience that you come back to stay with us again if travels bring you back to our area! Again thank you so much for your feedback!
