Ratings based on 981 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Good easy stay
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're glad to hear that you had an easy and good stay with us.If you have any suggestions for improvement or specific feedback, please let us know. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 May 2024
The staff was easy to work with when I added another night stay.
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear our staff was able to assist you smoothly with your extended stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
it was good
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
Na
Comment from Hotel Management
12 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your glowing review! We're delighted to hear that you had a fantastic experience with us. We appreciate your support and look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
Not enough parking. Room had a bad smell. Heater didn't work well.
Comment from Hotel Management
12 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the parking availability, room odor, and heater functionality. Your feedback is invaluable, and we'll address these issues promptly to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back and exceed your expectations.Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
This place literally freaked me out. I had my kids and luckily my husband because no chance I would have stayed there alone. Bums walking all around the parking lot. The guy who checked me in was behind a locked door. Came out to check me in and the 5 mins later walked through the parking lot to check out our car, maybe I’m not sure. I felt pretty sick about the hotel and area in general. Would not recommend!
Comment from Hotel Management
10 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the unsettling experience you had during your stay. Your safety and comfort are our utmost priorities, and we regret that we did not meet your expectations. We take your feedback seriously and will investigate the concerns you raised to ensure a safer and more comfortable environment for all our guests. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Perfect
Comment from Hotel Management
9 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a flawless experience during your stay with us. If there's anything we can do to maintain this level of excellence or to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive rating! We're glad to see you had a satisfactory experience with us. If you have any specific feedback or suggestions for improvement, please feel free to share. We value your input and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
5 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're sorry to see your rating, and we would like to understand more about your experience to address any issues you encountered. If you could provide additional details or feedback, we would greatly appreciate it. Our goal is to ensure all our guests have a comfortable and enjoyable stay, and we apologize if we fell short of meeting your expectations.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Apr 2024
Mattress was comfortable. Pillows were lumpy. Towels were thin. Breakfast ok- carb heavy. Staff was responsive but unfriendly. Located next to the front runner for access to public transit. Pool and jacuzzi were out of service.
Comment from Hotel Management
29 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the mattress comfortable, but we apologize for the issues you encountered with the pillows, towels, and breakfast offerings. We'll address these concerns promptly to ensure improvements. We're also sorry for the inconvenience regarding the pool and jacuzzi being out of service. Your comments about the staff's friendliness will be addressed with our team. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
