Ratings based on 17 Verified Reviews
4.3 Room cleanliness
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Kasa Downtown Salt Lake City, Hotel Management
Hi Betsy,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
by A verified traveler
Posted 18 Nov 2023 on Hotels
Comment from Hotel Management
19 Nov 2023 by Kasa Downtown Salt Lake City, Hotel Management
Hi Troy,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
by A verified traveler
Posted 13 Nov 2023
Comment from Hotel Management
14 Nov 2023 by Kasa Downtown Salt Lake City, Hotel Management
Hi Josh,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
by A verified traveler
Posted 9 Jan 2023
The property is nothing like shown on the website. The loft with a bed is only a dream. If a dormitory like building & a shoebox of a room with a brick wall for view is to your liking then Kasa is just that. Homeless camps within view of the entrance is also worth mentioning.
I checked in via virtual front desk, walked into the room and walked right out. Called Kasa & the agents were fantastic by phone & texts for lip service but useless for a refund solution, allegedly due to the booking done through Expedia.
Likewise Expedia just as useless absolving itself due to non-refundable clause of Kasa.
Bottom line, I lost my prepaid fee for three days to a totally misrepresented dwelling. Beware of all non-refundable bookings.
Comment from Hotel Management
11 Jan 2023 by Team Kasa, Hotel Management
Dear Nader,We are very sorry if we failed to meet your expectations. The feedback from our guests has generally been favorable, and we regret that you had a disappointing impression overall. We acknowledge how outside factors had set the tone of your stay, and we regret missing the opportunity to host you and turn your experience around. Thank you for taking the time to share your humbling feedback.
by A verified traveler
Posted 26 Sep 2022 on Hotels
by A verified traveler
Posted 26 Aug 2022
Very clean and close to everything, which private garage and also gym. Would come back again!
Comment from Hotel Management
10 Sep 2022 by Team Kasa, Hotel Management
Thanks for sharing your experience at Kasa Downtown Salt Lake City, Brian! We're glad you found our location and amenities suitable for your needs. We look forward to having you back on your future travels to our city! See you soon!
by A verified traveler
OK with a few downfalls
Posted 27 Dec 2021 on HotelsThe room is all right but small. Except a few hair in the bathroom it was clean. Parking in a garage is a nice plus. The complete self check-in takes a little to get used to and find everything but it is well explained. It’s not a high end location. What I didn’t like is the view of our 1-bedroom [A) another one's balcony, B) a wall of the other house. C) an artificial dog park full of poop].
Also while there are lines for the sofa bed I also expected a blanket and some pillows similar to the ones in the bedroom.
So, for the price we paid, I'm a little disappointed.
Comment from Hotel Management
28 Dec 2021 by Kasa Living, Hotel Management
Michael, Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa
by A verified traveler
Kasa Salt Lake City
Posted 1 Nov 2021 on HotelsGreat place and value would stay agin
Comment from Hotel Management
3 Nov 2021 by Kasa Living, Hotel Management
Kitti, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa
by A verified traveler
Thank you Kasa!
Posted 17 Aug 2021 on HotelsAmazing stay and perfect location!
Comment from Hotel Management
18 Aug 2021 by Kasa Living, Hotel Management
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa
by A verified traveler
Kasa no casa
Posted 2 Jul 2021 on HotelsThe hallway had dig poop for two days. A bug pile that stunk.
The people upstairs had a nightly dance party till midnight
They did not allow me to check in a day in advance even though they had available rooms
I will not stay there again even though this was my 12th stay this year.
Comment from Hotel Management
31 Jul 2021 by Kasa Living, Hotel Management
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know that we can improve in the future. Safe travels, Team Kasa
