Ratings based on 345 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Awesome corner room
Comment from Hotel Management
22 May 2024 by My best, Mary N. , Hotel Management
Thank you for your rating and review. We are glad you enjoyed your room!
by A verified traveler
Posted 16 May 2024
I SUPPOSED TO GET BREAKFAST INCLUDED WITH 3 NIGHTS STAY AT THIS HOTEL, I HAVE SCREENSHOT IT IN MY PHONE AND SHOW IT TO THE STAFFS THERE, EVEN THE MANAGER SAID THAT THERE IS NOTHING THAT SHE CAN DO, SHE WILL HAVE THE IT TO ASK EXPEDIA AND FIX IT. SO I DON'T GET ANYTHING EVEN I BOUGHT THE HOTEL NIGHTS WITH BREAKFAST INCLUDED.
by A verified traveler
Posted 14 May 2024
Nice place
Comment from Hotel Management
14 May 2024 by My best, Mary N. , Hotel Management
Thank you for your rating and review. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by My best, Mary N. , Hotel Management
Thank you so much for your kind words! We're thrilled to be your preferred place to stay in Salt Lake City and are delighted to hear that we never disappoint. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by My best, Mary N. , Hotel Management
Thank you for your rating and review. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by My best, Mary N. , Hotel Management
Thank you for your rating and review.
by A verified traveler
Posted 8 May 2024
Beautiful view from our corner room and room was immaculate. Only complaint - the terrible directions to the parking. why are there no signs for the hotel until you get deep into the lot? we weren't sure we were at the right place. then we tote all our luggage to the elevators to see they are closed and we need to go to another elevator.
The worst problem - on our last day the key wouldn't work and we couldn't get the barricade to let us out. My husband went back to the desk and no one knew what we needed to do -- really???? It was an extra 25 minutes to get out of the parking garage. Please have better instructions than a 3 by 4 inch diagram and put some signs in the garage. For what you charge that doesn't seem to be asking much.
Comment from Hotel Management
13 May 2024 by My best, Mary N. , Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the parking directions, closed elevators, and issues with the room key during your stay. We understand how frustrating these situations can be and we truly appreciate your patience. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.
by A verified traveler from Half Moon Bay
Posted 30 Apr 2024
Central location, comfortable and clean rooms. Lots of amenities and close to great restaurants.
Comment from Hotel Management
2 May 2024 by My best, Mary N. , Hotel Management
Thank you for taking the time to share your experience! We're glad to hear that you enjoyed our central location, comfortable and clean rooms, and the abundance of amenities we offer. It's great that you found our proximity to excellent restaurants convenient. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
20 May 2024 by My best, Mary N. , Hotel Management
Thank you for your rating and review. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 28 Apr 2024
I booked a room online, a king suite with a queen pullout bed for a high rate. Upon arrival to the facility they told me such a room doesn’t exist. Then said I had to take a double queen room instead. Never credited me the charge for the more expensive room. The roads are trash around the hotel massive construction going on downtown.
Comment from Hotel Management
30 Apr 2024 by My best, Mary N. , Hotel Management
We sincerely apologize for the confusion and inconvenience you experienced during your recent stay with us. Your feedback is important to us as we strive to provide the best experience for our guests. We also apologize for the inconvenience caused by road conditions due to ongoing construction downtown. While this is beyond our control, we understand the impact it can have on our guests' experience.Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services and communication with our guests. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
