Ratings based on 975 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
T
Comment from Hotel Management
10 May 2024 by Gary Gregg, General Manager, Hotel Management
Thank you Michael for staying with us. We appreciate your business and look forward to seeing you again when your travels bring you back to the West Valley area.
by A verified traveler
Posted 3 May 2024
The front desk lady was fantastic and friendly!!
Comment from Hotel Management
3 May 2024 by Gary Gregg, General Manager, Hotel Management
Thank you Shayleen for staying with us and sharing your comments. We appreciate your business and look forward to seeing you again.
by A verified traveler
Posted 28 Apr 2024
The breakfast here was delish and staff was friendly
Comment from Hotel Management
29 Apr 2024 by Gary Gregg, General Manager, Hotel Management
Thank you Lisa for staying with us. We all look forward to seeing you again soon.
by A verified traveler
Posted 26 Apr 2024
Lovely staff
Comment from Hotel Management
29 Apr 2024 by Gary Gregg, General Manager, Hotel Management
Thank you Sandy, I will make sure to pass on your comments to the entire team.
by A verified traveler
Posted 23 Apr 2024
This hotel was one of the worst I’ve stayed in. There was no parking, not mentioned on line that the slide is only open on the weekends, which is why we chose this hotel in first place. The person in the room above us was stomping and being noisy late at night and then again at four the morning. The USB ports on the tables didn’t work, and the property itself is really hard to get to, due to construction and several vehicles parked along side the road that is barely big enough for one vehicle. Terrible experience. I will never book with this hotel again.
Comment from Hotel Management
29 Apr 2024 by Gary Gregg, General Manager, Hotel Management
Thank you Traci for staying with us and sharing your comments. I apologize for the challenges in which you encountered. The property does have the slide days and hours posted on the website and unfortunately we do not control the construction in the area. I will also check the USB outlets in the room you were in to ensure that everything is working. Thanks again for sharing your comments with us.
by A verified traveler
Posted 15 Apr 2024
Everything was good at the hotel but a construction project nearby made it more challenging to get to the hotel entrance.
Comment from Hotel Management
17 Apr 2024 by Gary Gregg, General Manager, Hotel Management
Thank you Caroline for staying with us. We look forward to your next visit with us.
by A verified traveler
Posted 14 Apr 2024
Staff was very friendly and helpful! Kids loved the pool.
Comment from Hotel Management
17 Apr 2024 by Gary Gregg, General Manager, Hotel Management
Thank you Samantha for staying with us. We look forward to your next visit when visiting the West Valley area.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
20 Apr 2024 by N, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Gary Gregg, General Manager, Hotel Management
Thank you Tanya for staying with us. We look forward to seeing you again.
by A verified traveler
Posted 6 Apr 2024
Property needs to be fixed up. Not very nice. We were also put in an adjoining room which we didn’t ask for and the kids in the next room were so loud. They woke us up very early.
Comment from Hotel Management
8 Apr 2024 by Gary Gregg, General Manager, Hotel Management
Thank you Wendy for staying with us and sharing your experience. I apologize that we did not meet your expectations. We hope that we get the opportunity to see you again.
