Ratings based on 979 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The traffic flow with Chick-filet needs to be fixed. Waiting for 45 min for the drive-in customers to move through the line because they block the entrance to the hotel is a problem.
by A verified traveler
Posted 11 Jun 2024
We had to kill 6 spiders in our 2 night stay. Cobwebs above our bed, above fridge, in the bathroom. Great staff, you can just tell the room did not get cleaned, more so the sheets, towels, an garbage was just changed
Comment from Hotel Management
11 Jun 2024 by Hotel Management , Hotel Management
Dear Brendan, We apologize for the inconvenience caused during your stay. Your feedback regarding cleanliness issues, including spiders and cobwebs, is concerning and not reflective of our standards. We appreciate your acknowledgment of our staff, and we are sorry for the oversight in cleaning the room adequately. Rest assured, we are addressing this with our housekeeping team to ensure thorough cleaning procedures are followed. Our top priorities are Your comfort and satisfaction, and we hope you'll consider giving us another chance to provide you with a much-improved experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 9 Jun 2024
Beds were decent and it was fairly quiet. Room relatively clean with the exception of dirt behind bathroom door and discoloration of caulk (mold?) The hallways and elevator are not well kept at all which kind of made me uncomfortable about the hotel in general. Very little in the way of amenities in the room. The worst part was no coffee - some of us count on it to get us going in the morning. There was coffee in the office, also 2 kinds of cellophane wrapped muffins and oatmeal packets for breakfast. No fruit or yogurt to be had. The desk clerk decided to restock to muffin baskets (that you have to stand in front of while you get your coffee) while we fixed our coffee. He was reaching between my friend and me to do it and we were standing right next to each other! That was odd…he could have waited 30 seconds for us to be done. Overall, just an somewhat average experience. Will probably look elsewhere next time.
Comment from Hotel Management
11 Jun 2024 by Hotel Management , Hotel Management
Dear Karen, We apologize for the issues you encountered during your stay. While we are glad you found the beds decent and the room relatively clean, we are sorry about the cleanliness issues in the bathroom and common areas. The lack of room amenities and coffee availability is noted, and we understand how this impacted your experience. The timing of the staff restocking breakfast items was unfortunate and we will address this to ensure better service. We appreciate your feedback as it helps us improve. We hope you will consider staying with us again for a better experience in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 7 Jun 2024
Staff was helpful and great service. Nice location and convenient for our trip to Sugar House Park and Lagoon. Really clean rooms!!! Some homeless around but nothing to bad. Will return. Decent rates for the area. Grab and go breakfast was nice.
by A verified traveler
Posted 1 Jun 2024
Breakfast was very good! Staff was amazingly helpful and friendly. This is my favorite place to stay downtown!
Comment from Hotel Management
2 Jun 2024 by Hotel Management , Hotel Management
Dear Anne, We are thrilled to hear that you enjoyed the breakfast and experienced amazing service from our staff at Extended Stay America! Your kind words mean a lot to us, and we are delighted to be your favorite place to stay downtown. We look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management
by A verified traveler from Salt Lake City
Posted 31 May 2024
Great laundry facility.
by A verified traveler
Posted 26 May 2024
Lost $125
Comment from Hotel Management
2 Jun 2024 by Hotel Management , Hotel Management
Dear Keandre, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 23 May 2024
Close to freeway and ahopping
