Ratings based on 443 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Poorly managed staff, crime rate seemed high as well.
Comment from Hotel Management
7 Jun 2024 by Hotel Management , Hotel Management
Dear Jonathan, We are deeply concerned by your feedback. Ensuring the safety and well-being of our guests is our top priority. We take all reports of misconduct or safety concerns seriously and will address them promptly with our management team. Your feedback is invaluable in helping us improve, and we apologize for any discomfort caused. Please know that we are committed to providing a safe and pleasant environment for all our guests, and we appreciate you bringing this matter to our attention. SincerelyHotel Management
by A verified traveler
Posted 4 Apr 2024
There was a lot of criminal activity in the area. I witnessed police making arrests on various occasions. I did not feel comfortable walking in this neighborhood alone.
Comment from Hotel Management
6 Apr 2024 by Hotel Management , Hotel Management
Dear Shayne, Thank You for choosing us. We apologize for any discomfort caused by the neighborhood activity. The safety and well-being of our guests are paramount, and we take these concerns seriously. We work closely with local authorities to ensure the security of our premises and guests. Please rest assured that we are continuously striving to create a safe and welcoming environment. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Management
by A verified traveler
Posted 8 Mar 2024
The floors are dirty, the room stinks really bad, there is someone else’s spit on the bathroom faucet, there was a loud popping noise in the room that kept me from sleeping. The beep beep of others going into their rooms was constant all night. I had the ac fan on high trying to drown all that out but it didn’t work. The hallway floors and elevator are filthy. People are living in the building with their pets and they are not being cleaned up after. The sheets and the towels were clean though.
Comment from Hotel Management
9 Mar 2024 by Hotel Management , Hotel Management
Dear Jessie, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel in this area.Sincerely,Hotel Management
by A verified traveler
Posted 28 Feb 2024 on Hotels
by A verified traveler
Good stay will be back
Posted 21 Feb 2024 on HotelsOur stay was for work. Have a kitchen and a full sized frig is great. Able to cook meals is a money saver. Fast food all the time gets old really quick. The only thing I could ask for is a bigger TV I'm a little older andy eyes are not the best.
by A verified traveler
Posted 15 Feb 2024
Süper
Comment from Hotel Management
15 Feb 2024 by Hotel Management, Hotel Management
Dear Zoir, We are delighted to read the review of your stay at Extended Stay America. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hotel Management
by A verified traveler
Posted 3 Feb 2024
by A verified traveler
Posted 2 Feb 2024
Dirty place.. not a hotel looks like a homeless shelter, people smoking in front of the maon door , not daily housekeeping, hallways smell like fast food ,
Comment from Hotel Management
3 Feb 2024 by Hotel Management, Hotel Management
Dear Miriam, Thank you for your recent review of your stay at our hotel. We apologize for the conditions you encountered during your stay. Our aim is to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations. Your feedback is invaluable, and we take it seriously. We will address cleanliness and odor concerns to ensure a more pleasant experience for all guests. We value your insights, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 17 Jan 2024
by A verified traveler
Posted 9 Jan 2024 on Hotels
The extended stay America is trash really stinks people hanging around rooms a bare min this I’ll probably be the last time I use Hotels.com. I’m going back to my IGH app where I know I get quality rooms even when they’re cheap.
Comment from Hotel Management
10 Jan 2024 by Hotel Management, Hotel Management
Dear Anthony, We're sorry to learn about your recent experience. Our goal is to provide a positive stay for all guests, and we regret if we fell short of your expectations. We appreciate your feedback and understand the importance of feeling secure and comfortable during your travels. We hope you will consider giving us another opportunity to serve you better and regain your trust in the future.Sincerely,Hotel Management
